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Maxicus
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Maxicus Senior CSA Interview Questions and Answers
Maxicus Senior CSA Interview Experiences
1 interview found
Ashish Singh
Selected
I applied via Walk-in and was interviewed before Dec 2021. There were 4 interview rounds.
You have to give basic knowledge of your English
(3 Questions)
- Q1. Tell me about your self?
- Q2. Why do you want to join as a customer service representative?
- Ans.
I want to join as a customer service representative because I enjoy helping people and providing excellent service.
I have a passion for assisting others and resolving their issues.
I have strong communication and problem-solving skills.
I enjoy working in a team-oriented environment.
I have previous experience in customer service roles.
I find satisfaction in ensuring customer satisfaction and building positive relationshi...
- Q3. Tell the basic etiquette of email?
- Ans.
Email etiquette includes proper salutation, clear subject line, concise message, and professional tone.
Use a proper salutation and greeting
Include a clear and concise subject line
Keep the message brief and to the point
Avoid using all caps or excessive punctuation
Use a professional tone and avoid slang or abbreviations
Proofread for spelling and grammar errors before sending
(3 Questions)
- Q1. Expectations from company?
- Ans.
The company should provide a supportive and challenging work environment with opportunities for growth and development.
Supportive work environment
Challenging tasks
Opportunities for growth and development
- Q2. How much time you will be with the company?
- Q3. Why do you want to leave your previous organisation?
Interview Preparation Tips
Just read the basic details
Email etiquette
What does customer support mean?
How many ways to connect customer?
Top trending discussions
Interview questions from similar companies
Anonymous
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
Logical reasoning, time and Speed
(1 Question)
- Q1. Operational round with manager
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.
Was a online test
Interview Preparation Tips
- Company preview
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else
I applied via Referral and was interviewed before Sep 2019. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Salary will be credited or debit
- Q2. Do you know what is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
Effective communication: Listening to customer needs and responding clearly.
Problem-solving: Addressing issues promptly, like resolving a billing error.
Empathy: Understanding customer emotions, such as frustration during a service outage.
Product knowledge: Being well-informed about products to provid...
- Q3. Customer service is solving queries of customer with professional manner and in customer service customer should be satisfied with our efforts
Interview Preparation Tips
(1 Question)
- Q1. Communication skills test
Logical, grammar, calculation
Interview Questionnaire
1 Question
- Q1. How was my previous company, workflow, shift timings.
- Ans.
I worked at a tech company with a structured workflow and flexible shift timings to accommodate global clients.
The company focused on customer support for software products, ensuring timely resolution of client issues.
We followed a ticketing system to manage customer inquiries, prioritizing urgent requests.
My shift timings were flexible, allowing for coverage across different time zones, typically from 2 PM to 10 PM.
Co...
Maxicus HR Interview Questions
(2 Questions)
- Q1. Go through your resume
- Q2. Tell me about your schooling
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. Asking for easy question
Mathematics test and general knowledge
(4 Questions)
- Q1. Discuss for the project
- Q2. Verification for the process
- Q3. Duplication for the process
- Ans.
Duplication for the process refers to creating a copy of the existing process to ensure consistency and efficiency.
Duplication can help in standardizing processes across different teams or departments.
It can also be useful for training purposes, where a duplicate process can be used for practice.
Duplication should be done carefully to avoid confusion and ensure that the copied process is updated and relevant.
For exampl...
- Q4. Finally pricing the claim
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 4 interview rounds.
(1 Question)
- Q1. They will ask general questions like tell me about yourself, and they will ask us that what do we know about the company and the position we applying for...
Svar Test for English Fluency
(1 Question)
- Q1. This test is based on what position you're applying for so in my case I was applying for Chat support so they held a virtual round of interview in which I have to chat with a senior level CSA and there was...
(1 Question)
- Q1. In here I have to showcase my skills and my past experience whether it is related or not and after that the Senior manager will ask again for Yourself and you just have to answer that with Confidence and s...
Interview Preparation Tips
- Svar Test
- Communication Skills
Senior CSA Interview Questions & Answers
Firstsource Solutions
Abdur Rehman Shaikh
posted on 8 Jul 2024
(2 Questions)
- Q1. Tell me about your self
- Q2. Why do you want to work in BPO?
(2 Questions)
- Q1. Tell me about your self
- Q2. What is customer service for you?
Interview Preparation Tips
Maxicus Interview FAQs
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Maxicus Interviews By Designations
- Maxicus Customer Support Executive Interview Questions
- Maxicus Customer Service Executive Interview Questions
- Maxicus Customer Care Executive Interview Questions
- Maxicus CSR Executive Interview Questions
- Maxicus Telecaller Interview Questions
- Maxicus Customer Support Associate Interview Questions
- Maxicus Executive Interview Questions
- Maxicus Customer Service Associate Interview Questions
- Show more
Overall Interview Experience Rating
based on 2 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
Maxicus Senior CSA Reviews and Ratings
based on 2 reviews
Rating in categories
|
Customer Support Executive
71
salaries
|  ₹1.2 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
50
salaries
| ₹1.2 L/yr - ₹4 L/yr |
|
Team Lead
23
salaries
| ₹2 L/yr - ₹5 L/yr |
|
Customer Care Executive
21
salaries
| ₹1.1 L/yr - ₹3.2 L/yr |
|
Senior Customer Service Executive
13
salaries
| ₹2 L/yr - ₹4.4 L/yr |
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