AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Teleperformance
Compare
Filter interviews by
Teleperformance Senior CSA Interview Questions and Answers
Teleperformance Senior CSA Interview Experiences
5 interviews found
Mamta Patel
(1 Question)
- Q1. Communication skills test
Logical, grammar, calculation
I applied via Walk-in and was interviewed before Dec 2021. There were 5 interview rounds.
(4 Questions)
- Q1. What is Expected salary?
- Q2. Where do you stay in the city?
- Q3. Tell me about yourself?
- Q4. Why did you leave your last job?
(1 Question)
- Q1. Tell me about yourself?
(1 Question)
- Q1. Typing speed how much
(1 Question)
- Q1. What is your typing speed?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Oct 2020. There were 7 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Aptttitude test
- Q2. Communication skill test
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How to handle an extremely angry customer
- Ans.
To handle an extremely angry customer, listen actively, empathize, apologize, offer a solution, and follow up.
Remain calm and professional
Listen actively and let the customer vent
Empathize with the customer's frustration
Apologize for the situation, even if it's not your fault
Offer a solution or options to resolve the issue
Follow up with the customer to ensure their satisfaction
Interview Preparation Tips
What people are saying about Teleperformance
I applied via Referral and was interviewed before Sep 2019. There were 5 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Salary will be credited or debit
- Q2. Do you know what is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after their purchase experience.
Effective communication: Listening to customer needs and responding clearly.
Problem-solving: Addressing issues promptly, like resolving a billing error.
Empathy: Understanding customer emotions, such as frustration during a service outage.
Product knowledge: Being well-informed about products to provid...
- Q3. Customer service is solving queries of customer with professional manner and in customer service customer should be satisfied with our efforts
Interview Preparation Tips
Interview questions from similar companies
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.
Logical reasoning, time and Speed
(1 Question)
- Q1. Operational round with manager
Interview Preparation Tips
Teleperformance HR Interview Questions
I applied via Walk-in and was interviewed before May 2021. There were 2 interview rounds.
Was a online test
Interview Preparation Tips
- Company preview
Before they ask for ur documents they talk to you 1st ur impressions matters more than anything else
Interview Questionnaire
1 Question
- Q1. How was my previous company, workflow, shift timings.
- Ans.
I worked at a tech company with a structured workflow and flexible shift timings to accommodate global clients.
The company focused on customer support for software products, ensuring timely resolution of client issues.
We followed a ticketing system to manage customer inquiries, prioritizing urgent requests.
My shift timings were flexible, allowing for coverage across different time zones, typically from 2 PM to 10 PM.
Co...
(2 Questions)
- Q1. Go through your resume
- Q2. Tell me about your schooling
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Aug 2022. There were 4 interview rounds.
(1 Question)
- Q1. Asking for easy question
Mathematics test and general knowledge
(4 Questions)
- Q1. Discuss for the project
- Q2. Verification for the process
- Q3. Duplication for the process
- Ans.
Duplication for the process refers to creating a copy of the existing process to ensure consistency and efficiency.
Duplication can help in standardizing processes across different teams or departments.
It can also be useful for training purposes, where a duplicate process can be used for practice.
Duplication should be done carefully to avoid confusion and ensure that the copied process is updated and relevant.
For exampl...
- Q4. Finally pricing the claim
Interview Preparation Tips
Teleperformance Interview FAQs
Tell us how to improve this page.
Teleperformance Interviews By Designations
- Teleperformance Customer Care Executive Interview Questions
- Teleperformance Customer Service Executive Interview Questions
- Teleperformance Customer Service Associate Interview Questions
- Teleperformance Customer Support Executive Interview Questions
- Teleperformance Technical Support Executive Interview Questions
- Teleperformance Analyst Interview Questions
- Teleperformance Customer Support Associate Interview Questions
- Teleperformance Team Lead Interview Questions
- Show more
Overall Interview Experience Rating
based on 1 interview experience
Interview Questions from Similar Companies
Teleperformance Senior CSA Reviews and Ratings
based on 27 reviews
Rating in categories
|
Customer Service Executive
6.3k
salaries
|  ₹1.6 L/yr - ₹5 L/yr |
|
Customer Care Executive
6k
salaries
| ₹1.5 L/yr - ₹4.6 L/yr |
|
Customer Service Associate
5.5k
salaries
| ₹1.5 L/yr - ₹4.3 L/yr |
|
Team Lead
3.7k
salaries
| ₹3.3 L/yr - ₹7.2 L/yr |
|
Senior Customer Service Executive
3k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
Concentrix Corporation
iEnergizer
WNS
Infosys BPM
- Home >
- Interviews >
- Teleperformance Interview Questions
