Burger King Assistant Restaurant Manager Interview Questions and Answers

Q1. PNL sale team handling
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Q2. Cogs roster and ordering
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Q1. Customer service related
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Q2. Situation of customer complain handling
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Handle customer complaints by listening, empathizing, resolving the issue, and following up.
• Listen actively to the customer's complaint without interrupting

• Empathize with the customer's feelings and apologize for the inconvenience

• Resolve the issue promptly and offer a solution or compensation if necessary

• Follow up with the customer to ensure their satisfaction and prevent future complaints
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Q3. Customer complain handling
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Q4. Complain handling
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Q5. Quality service cleaness related
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Q1. Why you want to change the job
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Q2. Do you know how make P&L
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A P&L statement summarizes revenues, costs, and expenses to assess a restaurant's financial performance over a specific period.
• Revenue: This includes all income generated from food and beverage sales. For example, if a restaurant sells $50,000 worth of meals in a month, that’s the revenue.

• Cost of Goods Sold (COGS): This represents the direct costs of producing the food and drinks sold. For instance, if the ingredie...read more
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Q3. What is the labour cost and food cost
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Labour cost and food cost are two important factors in restaurant management.
• Labour cost refers to the total cost of wages and benefits paid to employees.

• Food cost refers to the cost of ingredients and supplies used to prepare menu items.

• Both labour cost and food cost are important for determining the profitability of a restaurant.

• Aim to keep labour cost below 30% of total revenue and food cost below 35% of total reven...read more
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Q1. What is inventory management
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Q2. What is scheduling management
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Scheduling management involves creating and managing employee schedules to ensure adequate coverage and efficient operations.
• Creating employee schedules based on business needs and employee availability

• Adjusting schedules as needed to ensure adequate coverage

• Communicating schedules to employees and addressing any scheduling conflicts

• Monitoring employee attendance and addressing any issues

• Ensuring compliance with labor ...read more
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