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Cygnet Infotech Customer Service Executive Interview Questions and Answers

Updated 18 Nov 2020

Cygnet Infotech Customer Service Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. What are my Daily Tasks to Perform ? And how I go extra miles to reach optimum level of satisfaction.
  • Q2. My answer was simple that what do I do in my daily routine. But I had to answer that how I go extra miles to reach optimum level of service. I wasn't scared about the question, but it put me in Dillema tha...

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Never be scared of any interview. Because when you get scared you lose at the beginning itself.

2. Don't lie about anything. Tell them the truth why are you looking for job or change. Because it would be difficult for you to face the consequences.

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Nailed the interview, still rejected
Just had the BEST interview ever – super positive and encouraging! But got rejected. Interviewer said I was the most prepared, knew it was a full-time role (unlike others), and loved my answers. One of my questions was even called "the best ever asked!" He showed me around, said I was exactly what they wanted, and would get back by Friday. I was so hyped! Then today, I got the rejection email. No reason given, just "went with someone else." Feels bad when your best isn't enough. Anyone else been there? How'd you cope?
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Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Previous experience related
Round 3 - One-on-one 

(1 Question)

  • Q1. Interview was quite smooth I'd say

Customer Service Executive Interview Questions Asked at Other Companies

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asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you receive a call from a very frustrated customer, how will y ... read more

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Some technical questions only ,

Round 2 - Assignment 

Some general questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be good in communication skills

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Incident management
  • Q2. Change request
  • Q3. Service request

Interview Preparation Tips

Interview preparation tips for other job seekers - You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Previous experience
  • Ans. I worked previous as Bussiness application abslyst
  • Answered Anonymously
Interview experience
4
Good
Difficulty level
-
Process Duration
2-4 weeks
Result
-

I applied via LinkedIn and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Usual aptitude questions

Round 2 - Coding Test 

Revers a array and string using linked list

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare arrays and strings
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
  • Q1. Daily activity according to our roles
  • Q2. Deployment activity
  • Q3. DR activity during downtime
Are these interview questions helpful?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Tell me about yourself Test cases and test scenario Agile smoke testing and sanity testing Functional and non fintional testing
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview in Oct 2024, where I was asked the following questions.

  • Q1. Tell me about OOPs concept?
  • Ans. 

    OOP (Object-Oriented Programming) is a programming paradigm based on objects and classes, promoting code reusability and modularity.

    • Encapsulation: Bundling data and methods that operate on the data within one unit (e.g., a class).

    • Inheritance: Mechanism to create a new class using properties and methods of an existing class (e.g., a 'Dog' class inheriting from an 'Animal' class).

    • Polymorphism: Ability to present the same...

  • Answered by AI
  • Q2. Explain project structure?
  • Ans. 

    Project structure defines the organization of files, directories, and components in a software project.

    • 1. Root Directory: Contains main project files and folders, e.g., 'src', 'tests', 'docs'.

    • 2. Source Code: 'src' folder holds application code, e.g., 'app.js' for a JavaScript project.

    • 3. Test Directory: 'tests' folder contains test scripts, e.g., 'test_app.py' for Python unit tests.

    • 4. Documentation: 'docs' folder includ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - test

I applied via Indeed and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Question asked about insurance domain
  • Q2. Basic manual concept
  • Q3. Bug tracking,
  • Q4. Project management

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience.
Interview test deep knowledge about insurance domain concept, specially insurance products knowledge.

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Cygnet Infotech Customer Service Executive Salary
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₹2.8 L/yr - ₹3.6 L/yr
At par with the average Customer Service Executive Salary in India
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