Epicenter Technologies Business Intelligence Interview Questions and Answers

E-commerce refers to buying and selling goods or services online, utilizing the internet for transactions and customer interactions.

• E-commerce includes various business models like B2C (Business to Consumer), e.g., Amazon.

• It encompasses online marketplaces, such as eBay, where multiple sellers offer products.

• E-commerce platforms like Shopify enable businesses to create their own online stores.

• Digital payment systems, l...read more

I left my previous company to seek new challenges and opportunities for growth in a dynamic environment that aligns with my career goals.

• I was looking for a role that offered more opportunities for professional development.

• The company underwent restructuring, which led to changes in my job responsibilities.

• I wanted to work in a more customer-focused environment, which I believe is crucial for my career in customer serv...read more

My goals focus on personal growth, enhancing customer satisfaction, and contributing positively to the team and company.

• Develop my communication skills to better assist customers, such as attending workshops or training sessions.

• Aim for a promotion within the next two years by consistently exceeding performance metrics and taking on additional responsibilities.

• Contribute to team goals by collaborating on projects that ...read more

I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

• Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

• Skilled in using CRM software to track customer interactions and ensure follow-ups.

• Recognized for my ability to remain calm under pressure, especially during peak hours.

• Successfully implemente...read more

I envision a long-term commitment to this role, contributing to the team's success and growing with the company.

• I aim to build a career here, not just a job, as I believe in the company's values.

• I see opportunities for professional development that align with my career goals.

• I want to contribute positively to customer satisfaction and team dynamics.

• For example, I plan to take on new challenges and responsibilities as I...read more