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Globiva

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3.1

based on 1.7k Reviews

Video summary

Filter interviews by

Globiva Customer Service Executive Interview Questions and Answers

Updated 20 Sep 2023

Globiva Customer Service Executive Interview Experiences

6 interviews found

Customer Service Executive Interview Questions & Answers

AYUSH KUMAR

posted on 29 Mar 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Why should we hire you?

Ans. Because I am the best person to suitable for this role and Orgnisation and also have lots of Knwledge about this work and project Thats is the main those reason why i am the best for this role and Orgnisation.

Answered by AYUSH KUMAR

View 1 more answer

Q2. TELL ME SOMETHING ABOUT SELF?

Ans. Tell your name,belong frm,and all about your acedemic career and also your job experiaance if you do?

Answered by AYUSH KUMAR

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - focus your target to get this job right now.and one day before you read all out news and portfolio related these orgnisation.

Customer Service Executive Interview Questions & Answers

Shubham Kumar

posted on 23 Mar 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. What's the last job position u had?

Add your answer

Q2. What's your salary expectations?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's overall good, but management and HR response are way too bad. They don't even care about employees only shouting and giving 😖

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 20 Sep 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - One-on-one

(2 Questions)

Q1. How to satisfy an angry customer on call

Add your answer

Q2. Why do you want to join a customer service field

Add your answer

Interview Preparation Tips

Topics to prepare for Globiva Customer Service Executive interview:

Customer Service

Interview preparation tips for other job seekers - Be a smart worker

Customer Service Executive Interview Questions & Answers

Sushmita Kaushik

posted on 19 Feb 2022

I applied via Approached by Company and was interviewed in Aug 2021. There was 1 interview round.

Round 1 - Telephonic Call

(2 Questions)

Q1. How was your yesterday

Add your answer

Q2. How was your lockdown

Ans.

The lockdown was a transformative period, filled with challenges, learning, and personal growth amidst uncertainty.

Adapted to remote work, enhancing my time management skills and productivity.
Engaged in online courses to develop new skills, such as digital marketing and customer relationship management.
Volunteered for local community support, helping distribute food and essentials to those in need.
Focused on mental hea...

Answered by AI

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a process of customer care executive
In this process we have to resolve customer's queries and register their claims and help them.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 26 Nov 2020

I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.

Interview Questionnaire

5 Questions

Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.

Add your answer

Q2. 2. There would be some questions regarding the project which you would be working with the co.

Add your answer

Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.

Add your answer

Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.

Add your answer

Q5. Amswer as per the experience.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.

Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 29 Dec 2020

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest with your answers.
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.

Top trending discussions

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Interview Hub

1w (edited)

anshitanegi

ex -

Planet Spark

When HR’s Chinese English made me drop the interview!

So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Epicenter Technologies

Anonymous

posted on 19 Dec 2020

I applied via Recruitment Consultant and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Normal questions.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was good but I was asked to leave because of my documents. I join the induction and the next day it was informed to me. They say my qualification certificate are not getting verified. If this is the case, how did I worked with the same doc in bro org for 8 years. The org is good to work but they can remove you at any time. So just stay focused towards your OJT and other training modules. But before that keep all your doc safe and they don't hire Nios qualification marksheets.

Are these interview questions helpful?

Customer Service Executive Interview Questions & Answers

Epicenter Technologies

Anonymous

posted on 10 Oct 2020

Interview Questionnaire

1 Question

Q1. Tell something about yourself?

Ans.

I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

Over 5 years of experience in customer service roles, consistently achieving high customer satisfaction ratings.
Skilled in handling difficult situations, such as resolving complaints and turning negative experiences into positive outcomes.
Proficient in using CRM software to track customer interact...

Answered by AI

Add your answer

Customer Service Executive Interview Questions & Answers

IntouchCX

Anonymous

posted on 15 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. I was asked my experience in Last Employment and difference between Customer service and customer support

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident in what you say,

Customer Service Executive Interview Questions & Answers

Epicenter Technologies

Anonymous

posted on 10 Oct 2020

I applied via Referral and was interviewed in Apr 2020. There were 3 interview rounds.

Interview Questionnaire

1 Question

Q1. Situation questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Globiva Interview FAQs

How many rounds are there in Globiva Customer Service Executive interview?

Globiva interview process usually has 1-2 rounds. The most common rounds in the Globiva interview process are Resume Shortlist, One-on-one Round and Telephonic Call.

How to prepare for Globiva Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Globiva. The most common topics and skills that interviewers at Globiva expect are Customer Service, Communication Skills, customer care, Calling and bpo.

What are the top questions asked in Globiva Customer Service Executive interview?

Some of the top questions asked at the Globiva Customer Service Executive interview -

How to satisfy an angry customer on c...read more
Amswer as per the experienc...read more

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Globiva Interviews By Designations

Interview Questions for Popular Designations

3.7/5

based on 3 interview experiences

Difficulty level

Easy 33%

Moderate 67%

Duration

Less than 2 weeks 100%

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View all

Globiva Customer Service Executive Salary

based on 259 salaries

₹1.3 L/yr - ₹3.3 L/yr

22% less than the average Customer Service Executive Salary in India

View more details

Globiva Salaries in India

Associate 661 salaries	₹1.6 L/yr - ₹4 L/yr
Quality Analyst 273 salaries	₹1.9 L/yr - ₹5 L/yr
Customer Service Executive 254 salaries	₹1.3 L/yr - ₹3.3 L/yr
Team Lead 230 salaries	₹2 L/yr - ₹6 L/yr
Customer Care Executive 204 salaries	₹1.5 L/yr - ₹4 L/yr