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HSBC Electronic Data Processing Customer Service Representative Interview Questions and Answers
HSBC Electronic Data Processing Customer Service Representative Interview Experiences
2 interviews found
Selected
I appeared for an interview in Jan 2025, where I was asked the following questions.
- Q1. Are you comfortable in multitasking
- Ans.
Yes, I am comfortable multitasking and can efficiently manage multiple tasks while maintaining quality service.
I can handle customer inquiries via phone and email simultaneously, ensuring timely responses.
During peak hours, I prioritize urgent requests while managing routine tasks, like updating customer records.
I have experience using CRM software to track multiple customer interactions, allowing me to provide persona...
- Q2. Are you comfortable with shift timings
- Ans.
Yes, I am comfortable with shift timings and can adapt to various schedules as needed for the role.
I have experience working in shifts during my previous job, which helped me develop flexibility.
I understand that customer service often requires coverage outside of standard hours, and I'm willing to accommodate that.
For example, I worked night shifts at my last job, which taught me to manage my time effectively.
I am als...
Selected
I applied via Walk-in and was interviewed before Feb 2022. There were 3 interview rounds.
You will reasoning, English test
(3 Questions)
- Q1. What makes you suitable for this role
- Q2. What changes can you bring
- Q3. Are you flexible for work
Interview Preparation Tips
You might not be hitting the right answer, but do not shuffle
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Anonymous
posted on 18 Mar 2024
(1 Question)
- Q1. Introduction Experience Internship Tested communication in Hindi language
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IDFC FIRST Bank
Anonymous
posted on 2 Oct 2022
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.
(4 Questions)
- Q1. Why do you want the work with the bank?
- Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
- Q2. Do you ever handled escalations?
- Ans. Yes I've handled escalations over the calls and emails.
- Q3. What are banking products?
- Ans. Loan, credit cards, debit card, paylater services, Savings account, Fixed deposits.
- Q4. Will you extend your shift once in a while if required as per the work load?
- Ans. Yes absolutely I am dedicated towards my work.
(1 Question)
- Q1. What do you know about IDFC FIRST bank?
- Ans. Please read on IDFC FIRST bank website for all information.
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IDFC FIRST Bank
Anonymous
posted on 9 Sep 2020
I applied via Campus Placement and was interviewed in Mar 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What were my long and short term goals?
- Ans.
My long-term goal is to advance in customer service management, while my short-term goal is to enhance my skills in conflict resolution.
Short-term goal: Improve communication skills through workshops and training.
Long-term goal: Aim for a managerial position within the next 5 years.
Short-term goal: Achieve a customer satisfaction score of 90% in my current role.
Long-term goal: Develop a customer service training progra...
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IDFC FIRST Bank
Anonymous
posted on 25 Dec 2020
I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. 1.Self introduction ?
- Q2. 2. Qualifications
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IDFC FIRST Bank
Khushi Saini
posted on 1 Sep 2020
I applied via Referral and was interviewed in Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About my background n related to the sales service
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Jana Small Finance Bank
Anonymous
posted on 19 Jun 2024
Selected
I applied via Walk-in and was interviewed in May 2024. There were 2 interview rounds.
(1 Question)
- Q1. Old Company working
- Ans.
Discussing my previous company experience highlights my skills in customer service and problem-solving.
Worked at XYZ Corp for 3 years, handling customer inquiries and complaints.
Implemented a new ticketing system that reduced response time by 30%.
Trained new staff on customer service protocols, improving team efficiency.
Received 'Employee of the Month' for exceptional customer feedback.
(1 Question)
- Q1. What is Cashier's working
- Ans.
Cashier's working involves handling cash transactions, processing payments, and providing customer service.
Processing cash, credit, and debit card transactions
Balancing cash drawer at the end of shift
Providing receipts and refunds to customers
Assisting customers with inquiries or concerns
Maintaining a clean and organized work area
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IDFC FIRST Bank
Anonymous
posted on 31 Jul 2024
I applied via Company Website and was interviewed in Jul 2024. There was 1 interview round.
Online assessment test contains 25que , one subjective que ,one audio/video question
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Jana Small Finance Bank
Anonymous
posted on 26 Jan 2025
Selected
I appeared for an interview before Jan 2024.
(1 Question)
- Q1. Lat working experience with skillset that would help in current Job role.
HSBC Electronic Data Processing Interview FAQs
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