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HSBC Group

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3.9

based on 5.3k Reviews

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HSBC Group Customer Support Executive Interview Questions and Answers

Updated 3 Apr 2025

HSBC Group Customer Support Executive Interview Experiences

3 interviews found

Customer Support Executive Interview Questions & Answers

user image Edna.J. Rodrigues

posted on 20 Nov 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. 1) Introduction 2) Experience 3) salary expectation.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 3 Apr 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Apr 2024, where I was asked the following questions.

  • Q1. How is work life balance?
  • Ans. 

    Work-life balance is essential for maintaining mental health and productivity, allowing time for both professional and personal pursuits.

    • Flexible working hours can help accommodate personal commitments, such as family events or appointments.

    • Remote work options can reduce commuting time, allowing for more personal time and less stress.

    • Encouraging regular breaks during work hours can improve focus and prevent burnout.

    • Set...

    • Answered by AI
    Add your answer
  • Q2. How is the work culture?
  • Ans. 

    The work culture is collaborative, supportive, and focused on continuous improvement, fostering a positive environment for all employees.

    • Team Collaboration: Employees often work in teams to solve customer issues, enhancing communication skills.

    • Supportive Environment: Regular feedback sessions help employees grow and feel valued.

    • Diversity and Inclusion: The company promotes a diverse workforce, encouraging different per...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Support Executive Interview Questions Asked at Other Companies

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Q3. How can you provide customer satisfaction?
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Q5. 1.what is customer support?
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Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 6 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

JAM session

Round 3 - Assignment 

Communication

Round 4 - One-on-one 

(2 Questions)

  • Q1. What are your strengths and what you are doing well in the study of the day of the day of the day of the day of the
    • Add your answer
  • Q2. Strengths and weaknesses and you need to expain the situation to the Manager. Friendly Managers. If you are confident and happy face positive impact than skills.
  • Ans. Strengths and weaknesses and you need to be a good candidate for the role of the day. Friendly Managers. Good culture and all good. Immidiate results
    • Answered Anonymously
    Add your answer
Round 5 - HR 

(1 Question)

  • Q1. What are your salary expectations?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest. Don't panic. Be confident.

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Asha Harry

posted on 4 Feb 2022

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different organization.

    • Looking for a change to expand my skill set and knowledge.

    • Seeking a more challenging role that aligns with my career goals.

    • Wanting to work in a different industry to gain new experiences.

    • Desire to work in a company with a better work-life balance.

    • Seeking better compensation and benefits.

    • Wanting to work in a more supportive and collaborative tea...

    • Answered by AI
    Add your answer
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Service Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

    • Answered by AI
    Add your answer
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Executive at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Achieved monthly targets for customer sati...

    • Answered by AI
    Add your answer
  • Q4. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.

    • I have a friendly and approachable demeanor, which helps me build rapport with customers.

    • I am a good listener and can empathize with customers' concerns and needs.

    • I am highly organized and can handle multiple tasks efficiently.

    • I have a problem-solving mindset and can think quickly on my f...

    • Answered by AI
    Add your answer
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-pace...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Customer Service Executive interview:
  • Interviewing
  • Communication Skills
Interview preparation tips for other job seekers - Prepare for the most common questions like information abour yourself and job profile in previous companies if any. Be precise and to the point, but conversational.

What people are saying about HSBC Group

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captaincul
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6d
ex -
IBM
Worried about BGV
Actually i got preoffer letter in HSBC just worried abt BGV , In my first company i just worked 2 months and left but i didnt get any experience letter letter but after that i worked for 4 years in Another company where i got all documents and just shared offer letter of my first company iwith BGV team. Can anyone one help me out i also informed HR during discussion he also said he will make a note
Got a question about HSBC Group?
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Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 1 Jan 2023

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduction and scheduling ops round date
    • Add your answer
  • Q2. About current role and responsibilities
    • Add your answer
  • Q3. Any gab in education or company and why
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Ops ask any thing out of the box ot seems they are asking irrelevent questions but they are the people who can ask any thing weather its out of the box also
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amex interviewer really don't have common sense in terms of their module in interview

Customer Service Executive Interview Questions & Answers

American Express user image Soukha bumai

posted on 14 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Explain the last movie you have watched
  • Ans. 

    The last movie I watched was a heartwarming drama about friendship and resilience, titled 'The Pursuit of Happyness'.

    • The film stars Will Smith as Chris Gardner, a struggling salesman.

    • It showcases his journey from homelessness to becoming a successful stockbroker.

    • The bond between Chris and his son, played by Jaden Smith, is central to the story.

    • The movie highlights themes of perseverance and hope in the face of adversit...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I sent my resume to HR email 3 to 4 times, as per instructed said will get back to you, after that I waited and waited but even after 7-10 days never responded back, so I called them again and again for confirmation but still no proper response nor any proper feedback, I just wanted to ask them, am I eligible or not, still never responded back, this kind of HR is really unprofessional, feel sorry that they are working with one the best organisation and act like highly professional but not at all, don't even know how to talk with people also, I just wanted to try, doesn't matter wither I'll be selected or not, but atleast wanted to try once, I deserve to get atleast one chance for interview appointment.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 2 Feb 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software an...

    • Answered by AI
    Add your answer
  • Q2. Why did u leave last company?
  • Ans. 

    I left my last company due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.
Are these interview questions helpful?

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 23 Mar 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your weakness and how did you cope it
    • Add your answer
  • Q2. What was the most difficult call you got in your job and how dod you handle it
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:
  • Situation
Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

Customer Service Executive Interview Questions & Answers

American Express user image Meh Shh

posted on 16 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
    • Answered by Meh Shh
    View 1 more answer
  • Q2. Why Amex? Why did you relocate from Dubai to india.
  • Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...
    • Answered by Meh Shh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Anonymous

posted on 25 Apr 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you like to apply here
  • Ans. 

    I am drawn to this company for its commitment to customer satisfaction and its reputation for fostering employee growth and development.

    • Company Reputation: Your organization is known for its exceptional customer service, which aligns with my passion for helping others.

    • Growth Opportunities: I appreciate that you invest in employee training and development, as I am eager to enhance my skills and advance my career.

    • Team En...

    • Answered by AI
    Add your answer
  • Q2. Tell me something about yourself
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain the gap in employment during covid
  • Ans. 

    During the COVID-19 pandemic, I focused on personal growth and skill development while navigating employment gaps.

    • Skill Development: I took online courses in customer service and communication skills to enhance my qualifications for future roles.

    • Volunteering: I volunteered at a local food bank, which helped me develop empathy and problem-solving skills while serving the community.

    • Freelancing: I engaged in freelance wor...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times
More about working at HSBC Group
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#4 Top Rated Banking Company - 2024

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HSBC Group Interview FAQs

How many rounds are there in HSBC Group Customer Support Executive interview?
HSBC Group interview process usually has 4 rounds. The most common rounds in the HSBC Group interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for HSBC Group Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HSBC Group. The most common topics and skills that interviewers at HSBC Group expect are Bpo Voice, International Voice Process, US Process, customer care and customer support.
What are the top questions asked in HSBC Group Customer Support Executive interview?

Some of the top questions asked at the HSBC Group Customer Support Executive interview -

  1. How is the work cultu...read more
  2. How is work life balan...read more

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Overall Interview Experience Rating

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based on 2 interview experiences

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HSBC Group Customer Support Executive Salary
based on 138 salaries
₹1.8 L/yr - ₹6.8 L/yr
71% more than the average Customer Support Executive Salary in India
View more details

HSBC Group Customer Support Executive Reviews and Ratings

based on 12 reviews

3.7/5

Rating in categories

3.9

Skill development

2.8

Work-life balance

2.8

Salary

4.2

Job security

4.4

Company culture

3.0

Promotions

2.8

Work satisfaction

Explore 12 Reviews and Ratings
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