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HubSpot Customer Support Associate Interview Questions and Answers

Updated 5 Sep 2024

HubSpot Customer Support Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer support associate with strong communication skills and a passion for helping customers.

    • Over 5 years of experience in customer support roles

    • Excellent communication skills, both written and verbal

    • Proven track record of resolving customer issues efficiently

    • Passionate about providing exceptional customer service

    • Familiar with CRM systems and ticketing platforms

  • Answered by AI
Round 2 - Assignment 

They expect us to be quick and to know there website

Top trending discussions

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Indian Startups
2w
a senior executive
One of the best sources for Startup investment: DAHEJ(DOWRY)
You won't believe my senior has a good corporate job with over 10 years of experience. But suddenly resigned just a few days after his wedding. We all thought maybe he got married and wants to spend his time with his wife, and decided to go to his place to give him a proper farewell. All of us got shocked after knowing that he left because his father-in-law gifted him a fat cash amount and a car in the name of "blessings." He’s using the money to fund his startup and the car for "business movement." I mean seriously? People are now using dowry as startup capital and walking around acting like CEOs, playing boss with someone else’s money. Bas, shaadi karo aur apne sapne chalu karo, courtesy sasural. I don't know feeling inspired? Or disgusted?
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Interview questions from similar companies

I applied via Naukri.com

Interview Questionnaire 

2 Questions

  • Q1. Why Amazon?
  • Ans. 

    Amazon's innovation, customer focus, and diverse opportunities align with my career goals and values.

    • Customer Obsession: Amazon prioritizes customer satisfaction, evident in initiatives like Prime and personalized recommendations.

    • Innovation: The company is a leader in technology and logistics, constantly pushing boundaries with services like AWS and drone delivery.

    • Diversity of Roles: Amazon offers a wide range of caree...

  • Answered by AI
  • Q2. What do you expect from Amazon?
  • Ans. 

    I expect Amazon to foster innovation, provide growth opportunities, and maintain a customer-centric culture.

    • Opportunities for professional development, such as training programs and mentorship.

    • A collaborative work environment that encourages teamwork and idea sharing.

    • Access to cutting-edge technology and resources to drive innovation.

    • A strong focus on customer satisfaction, ensuring that every decision prioritizes the ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be open to anything, and keep your expectations low as your expectations might kill you. Just relax and take everything in a healthy way

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How would you handle a customer in a real-time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
asked in Accenture
Q3. What basic troubleshooting steps would you take if you were exper ... read more
Q4. How would you handle an angry customer?
Q5. Tell me something about cricket in English and Hindi for 2 minute ... read more

Interview Questionnaire 

2 Questions

  • Q1. What is you profession
  • Ans. 

    I am a Senior Associate in the field of finance, specializing in investment management.

    • I have expertise in analyzing financial data and making investment recommendations.

    • I work closely with clients to understand their financial goals and risk tolerance.

    • I monitor market trends and economic indicators to make informed investment decisions.

    • I have experience in portfolio management and asset allocation.

    • I may hold certifica...

  • Answered by AI
  • Q2. What is your ambition
  • Ans. 

    My ambition is to become a respected leader in my field, making a positive impact through innovative solutions and mentorship.

    • To continuously learn and grow in my role

    • To lead and inspire a team towards success

    • To contribute to the advancement of the organization and industry

    • To mentor and guide junior colleagues in their professional development

  • Answered by AI

Interview Questionnaire 

6 Questions

  • Q1. First HR round is all about your background and basic information about you and what you know about Amazon.
  • Q2. Tell me something about yourself?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of customers in order to provide effective solutions.

    • I am a team player and enjoy collaborating with colleagues to ensure the best possible outcomes for customers.

  • Answered by AI
  • Q3. Why do you want to join us?
  • Ans. 

    I am passionate about providing excellent customer service and believe in the values of your company.

    • I have a strong background in customer service and enjoy helping others

    • I admire the company's commitment to customer satisfaction and want to be a part of that

    • I believe in the company's mission and values and want to contribute to its success

  • Answered by AI
  • Q4. What do you know about Amazon?
  • Ans. 

    Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

    • Founded by Jeff Bezos in 1994 as an online bookstore

    • Expanded to sell a wide variety of products and services

    • Offers Amazon Prime subscription service for fast shipping and streaming content

    • Owns subsidiaries like Whole Foods Market and Twitch

    • Developed popular devices like Kindle e-reade...

  • Answered by AI
  • Q5. Your education
  • Ans. 

    Bachelor's degree in Business Administration

    • Graduated from XYZ University in 2018

    • Took courses in marketing, finance, and management

    • Completed a senior project on consumer behavior analysis

  • Answered by AI
  • Q6. This is the final round. You'll be asked about your background, education qualification, Why do you want to join company and what you know about it. How will you react in the circumstances. Like when you ...

Interview Preparation Tips

Round: Test
Experience: The test is conducted to check your English language skills.

The questions are like
fill in the blanks
complete the sentences
find the correct word
within the given time.

Sometimes you get a passage and then questions about that.

In the end you have to write an e-mail. (Subject of the email is provided)


General Tips: It doesn't really matter if you know the subject thoroughly because nobody knows everything.
You've to show that you're willing to work with them.
Your body gestures and the way you behave.
Remember that you're observed (under CCTV) even when you're waiting outside.
So be professional and act accordingly.

I appeared for an interview in Sep 2016.

Interview Questionnaire 

2 Questions

  • Q1. Being a mechanical engineer why do you choose corporate?
  • Ans. 

    As a mechanical engineer, I choose corporate because it offers diverse opportunities, professional growth, and stability.

    • Corporate provides a wide range of industries and sectors to work in, allowing me to explore different areas of mechanical engineering.

    • Working in a corporate environment offers opportunities for professional growth through training programs, mentorship, and exposure to new technologies.

    • Corporate jobs...

  • Answered by AI
  • Q2. Common puzzle questions

Interview Preparation Tips

Round: Group Discussion
Experience: Extempore was the name of the round. It is almost same as GD but instead each candidate should select his own topic and talk for 2 minutes.
Tips: Fluency over language is the main element focused in this round
Duration: 2 hours

Round: Problem Statement
Experience: In this round the candidate should attend online aptitude test for 1 hour. It consists of three parts : Logical part, Reasoning part, Language part. This round is easier one.
Tips: Concentrate more on English grammar

Round: HR Interview
Experience: Shortlisted candidates were called for HR round. For non IT students the main question asked was being a non IT student why do you choose corporate field.
Tips: The answer for this question cannot be provided by myself. Each of you candidates should build a genuine answer for this one

Round: Puzzle Interview
Experience: This is the final round of the whole interview process. In this round the candidates were focused asking only on puzzle questions. 3 to 5 questions were asked in this round depending upon the mentality of HR. 75 % score is required to clear this round
Tips: Just Google puzzle questions for interview, then work on those questions. You will get an idea on how to clear this round

Associate Interview Questions & Answers

Amazon user image Sayeda Peerzade

posted on 10 Jul 2017

I appeared for an interview in Mar 2017.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, Strengthens and weakness, best friend, why Amazon

Interview Preparation Tips

Round: Resume Shortlist
Experience: We were asked to introduce ourselves and also speak about the environment of the room. Then asked to speak about Amazon and why do we want to work with Amazon
Tips: Be confident

Round: Test
Experience: Pronounciaton skills were examined
Tips: Flexible in talking in English
Duration: 20 minutes
Total Questions: 25

Round: HR Interview
Experience: HR was really cooperative he asked to relax and then started asking questions in a gentle manner. He made me feel comfortable. And reduced the nervous environment.
Tips: Be confident and don't be nervous

Skills: Language, Time Management
College Name: VHD central institute of home science

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Experience: Extempore was conducted which is almost same as GD. In Extempore round each individual should select his own topic and talk for 2 minutes. Eye donation was the topic selected by me. The main concept of this round is to check the fluency over language
Tips: Be confident in what you speak. Dont get nervoused in this round

Round: Problem Statement
Experience: Extempore was conducted which is almost same as GD. In Extempore round each individual should select his own topic and talk for 2 minutes. Eye donation was the topic selected by me. The main concept of this round is to check the fluency over language
Tips: Be confident in what you speak. Dont get nervoused in this round

Are these interview questions helpful?

I applied via Recruitment Consultant and was interviewed in Aug 2017. There were 4 interview rounds.

Interview Preparation Tips

Round: Test
Experience: They have conducted reading skills and speaking skills.

Round: Resume Shortlist
Experience: Some miss classified pictures and wrote the description and remarks

General Tips: When I go for the interview at Amazon they have conducted one simple exam before that they were checked my speaking skills and professionalism. After that they called out me your selected please join particular day. And joined and continue with Amazon only, now I have completed one year. I'm feeling happy.
Skills: Communication
Duration: <1 week

I applied via Shine and was interviewed in Jul 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic Accent, Grammar oriented our process.
  • Q2. Email writing
  • Q3. Fluency and flexible

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare before the interview gives you a positive result.

I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Group Discussion 

Random current affair topic

Round 2 - Technical 

(1 Question)

  • Q1. Basic aptitude ; tell me about yourself
Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Topics to prepare for Amazon Senior Associate interview:
  • For fresher the basics
Interview preparation tips for other job seekers - Easy interviews
Can handle the situation with ease

HubSpot Interview FAQs

How many rounds are there in HubSpot Customer Support Associate interview?
HubSpot interview process usually has 2 rounds. The most common rounds in the HubSpot interview process are HR and Assignment.

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Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Moderate 100%

Duration

Less than 2 weeks 100%
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