ICCS Customer Support Executive Interview Questions and Answers

Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
Ans. 
In five years, I envision myself as a skilled leader in customer support, driving team success and enhancing customer satisfaction.
• I aim to develop my skills in conflict resolution, ensuring customer issues are handled efficiently.

• I plan to take on leadership roles, mentoring new team members and sharing best practices.

• I want to contribute to process improvements that enhance the customer experience, such as implementi...read more
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Q1. What is Social media?
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Social media refers to online platforms and websites that allow users to create and share content, connect with others, and engage in social networking.
• Social media platforms include Facebook, Twitter, Instagram, LinkedIn, and TikTok.

• Users can share photos, videos, and text posts on social media.

• Social media allows for real-time communication and interaction with others.

• Businesses use social media for marketing, custom...read more
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Q2. About native places?good thing or bad thing
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Q1. Can you introduce yourself?
Ans. 
I am a dedicated customer support professional with a passion for helping others and resolving issues efficiently.
• Background: I have over 3 years of experience in customer support roles, primarily in the tech industry.

• Skills: Proficient in using CRM software like Zendesk and Salesforce to manage customer inquiries.

• Communication: I excel in both verbal and written communication, ensuring clarity and understanding.

• Proble...read more
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Q2. My name is Shiny
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Q1. Self introduction and work experience
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Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
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Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
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Just basic questions about you and they will ask you to speak in English for 2 minutes on any topic

English grammar test

Q1. Operation manager will take 3rd round
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Q2. Why do you want to join us
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Q3. How to handle irrate customer
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen to their concerns without interrupting.

• Empathize with their frustration and show understanding.

• Stay calm and composed, do not take their anger personally.

• Apologize for the inconvenience caused, even if it's not your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction.

• ...read more
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Q4. What is your aim for next 5 year
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Q1. Introduction on myself
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Q2. My hobby details and favourite job in free time
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Q1. Introduction on myself
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Q2. Question related my city
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Q3. Question related my hobby
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Q1. Introduction on myself
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Q2. Question related the process
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