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ICCS Customer Service Executive Interview Questions and Answers
ICCS Customer Service Executive Interview Experiences
3 interviews found
Anonymous
(2 Questions)
- Q1. What is your name and about your self
- Q2. Previous day routine
- Ans.
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
Started the day by checking emails and voicemails for any customer inquiries
Responded to customer inquiries via phone, email, or chat
Resolved customer issues and complaints in a timely and professional manner
Provided product information and assistance to customers
Maintained accurate records of customer intera...
Ascent test for English
Interview Preparation Tips
I applied via Apna Jobs and was interviewed in Apr 2022. There was 1 interview round.
(5 Questions)
- Q1. Normal Daily life work Balance questions
- Q2. What are you doing today before came for interview
- Q3. What are your skill to grow up you for any company
- Ans.
My skills in communication, problem-solving, and adaptability make me a valuable asset to any company.
Excellent communication skills to interact with customers and colleagues
Strong problem-solving skills to resolve customer issues efficiently
Adaptability to changing situations and willingness to learn new skills
Ability to work well under pressure and meet deadlines
Positive attitude and team player mentality
Proficient i...
- Q4. What are your last qualifications
- Ans.
I have a Bachelor's degree in Business Administration and a certification in Customer Service.
Bachelor's degree in Business Administration
Certification in Customer Service
- Q5. Why you want to join this company
- Ans.
I am excited to join this company because of its reputation for excellent customer service and commitment to employee development.
I have researched the company and am impressed by its customer-centric approach
I am excited about the opportunity to work with a team of dedicated professionals
I am looking for a company that values employee growth and development
I believe my skills and experience align well with the company...
Interview Preparation Tips
- D. C. A
Interview Questionnaire
1 Question
- Q1. Tell me something about your self
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Interview questions from similar companies
Customer Service Executive Interview Questions & Answers
TTEC India
Amrendra pratap
posted on 24 Dec 2018
Interview Preparation Tips
Experience: First round was eassy writing. It was a simple eassy topic
I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.
Interview Questionnaire
5 Questions
- Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.
- Q2. 2. There would be some questions regarding the project which you would be working with the co.
- Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.
- Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.
- Q5. Amswer as per the experience.
Interview Preparation Tips
Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.
I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. What do you know about ecommerce?
- Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
- Q3. Why did you left your previous company?
- Ans.
I left my previous company to seek new challenges and opportunities for professional growth in a dynamic environment.
I was looking for a role that offered more opportunities for advancement, as my previous position had limited growth potential.
I wanted to work in a company that aligns more closely with my values and career goals, particularly in customer service excellence.
I felt that I had reached a plateau in my lear...
- Q4. What are your goals?
- Ans.
My goals focus on personal growth, enhancing customer satisfaction, and contributing to team success in the customer service field.
Develop my communication skills to better assist customers, such as attending workshops or training sessions.
Aim for a promotion to a senior customer service role within the next two years by consistently exceeding performance metrics.
Contribute to team projects that improve customer experi...
- Q5. Tell me about yourself.
- Q6. How long will you work here?
- Ans.
I envision a long-term commitment to this role, contributing to the team's success and growing with the company.
I aim to build a career here, not just a job, as I believe in the company's values.
I see opportunities for professional development that align with my career goals.
I want to contribute positively to customer satisfaction and team dynamics.
For example, I plan to take on new challenges and responsibilities as I...
Interview Preparation Tips
If you're reading this, it means you are in search of a job, be it your passion or regarding your situations.
After joining in this company, I realised one thing. Happiness doesn't comes with the increase in your CTC nor even in the extra benefits. It always lies in the work that you love to do. Never ever feel inferior, or depressed by thinking what others are actually thinking about you (especially your current position in life). But remember, it's not them who make you happier. It is you.
So, when you're going to give an interview, just be hopeful and confident. During the interview process, just make sure your seating position is comfortable. Then take a deep breath and relax your facial muscles. Then understand the question clearly that are asked by the interviewer, and then speak out without fumbling. There's no need to hurry up like you're a superfast express, just stay calm and speak out clearly.
That's it, it shows your compassion and confidence, which might end up in taking the offer that you're willing to.
I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked my experience in Last Employment and difference between Customer service and customer support
Interview Preparation Tips
I applied via Walk-in and was interviewed before Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you want to work in BPO
- Ans.
I want to work in BPO to enhance my communication skills, engage with diverse customers, and contribute to a dynamic team environment.
Opportunity to develop strong communication skills by interacting with various customers daily.
Exposure to diverse cultures and perspectives, enhancing my understanding of global customer needs.
Ability to work in a fast-paced environment, which helps improve my problem-solving skills.
Exp...
- Q2. What do you know about our company
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Globiva
Sushmita Kaushik
posted on 19 Feb 2022
I applied via Approached by Company and was interviewed in Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. How was your yesterday
- Q2. How was your lockdown
- Ans.
The lockdown was a transformative period, filled with challenges, learning, and personal growth amidst uncertainty.
Adapted to remote work, enhancing my time management skills and productivity.
Engaged in online courses to develop new skills, such as digital marketing and customer relationship management.
Volunteered for local community support, helping distribute food and essentials to those in need.
Focused on mental hea...
Interview Preparation Tips
In this process we have to resolve customer's queries and register their claims and help them.
Yashwanth S
Selected
I applied via Walk-in and was interviewed in Aug 2022. There were 4 interview rounds.
Introduction, qualification, pick a topic and talk.
You need take a typing test and verbal communication test in computer.
(2 Questions)
- Q1. Introduction, what do you know about the process.
- Ans.
The customer service process involves assisting customers with their inquiries, complaints, and providing solutions to their problems.
Customer service executives handle customer inquiries and complaints.
They provide information and assistance to customers regarding products or services.
They resolve customer issues and complaints by offering appropriate solutions.
Customer service executives may use various communication...
- Q2. What do you know about the company What is BPO
- Ans.
BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.
BPO is a strategic approach to streamline business operations and reduce costs.
It allows companies to focus on their core competencies while outsourcing non-core activities.
Common BPO services include customer support, technical support, data entry, and back-office operations.
For exa...
Interview Preparation Tips
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Overall Interview Experience Rating
based on 1 interview experience
Customer Service Executive Interview Questions from Similar Companies
ICCS Customer Service Executive Reviews and Ratings
based on 31 reviews
Rating in categories
|
Customer Care Executive
282
salaries
|  ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
134
salaries
| ₹1.5 L/yr - ₹5 L/yr |
|
Customer Service Executive
88
salaries
| ₹1.2 L/yr - ₹4.2 L/yr |
|
Sales Executive
82
salaries
| ₹1 L/yr - ₹4.5 L/yr |
|
Quality Analyst
75
salaries
| ₹1.5 L/yr - ₹3.6 L/yr |
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