IKEA Interview Questions and Answers

IKEA values include simplicity, cost-consciousness, sustainability, and togetherness.

• IKEA values include simplicity in design and functionality.

• Cost-consciousness is a key value, offering affordable products to customers.

• Sustainability is important, with a focus on eco-friendly practices and materials.

• Togetherness is promoted through family-friendly products and a sense of community.

• I align most with the value of ...read more

Implementing personalized customer interactions through AI chatbots

• Utilize AI chatbots to provide instant and personalized responses to customer queries

• Implement machine learning algorithms to analyze customer data and predict their needs

• Offer proactive suggestions and recommendations based on customer preferences and behavior

• Use sentiment analysis to gauge customer satisfaction and address any issues promptly

SLA is calculated by dividing the total number of completed tasks within the agreed time frame by the total number of tasks.

• SLA = (Number of completed tasks within the agreed time frame / Total number of tasks) * 100

• Agreed time frame can be defined based on the specific requirements or industry standards

• SLA can be measured for various metrics such as response time, resolution time, etc.

• Example: If there are 100 ta...read more

I perform various reports related to call center metrics and real-time performance.

• Real-time adherence report

• Service level report

• Average handle time report

• Abandoned call report

• Forecast accuracy report

Welfare facilities at a construction site include restrooms, drinking water, first aid, and shelter.

• Restrooms: Adequate number of clean and well-maintained toilets should be provided.

• Drinking water: Accessible clean drinking water should be available for workers.

• First aid: A designated area with necessary first aid supplies and trained personnel should be present.

• Shelter: Adequate shelter should be provided to pro...read more

BOCW stands for Building and Other Construction Workers.

• BOCW is a term used in the construction industry to refer to workers involved in building and other construction activities.

• It includes workers engaged in construction, repair, alteration, demolition, and maintenance of buildings, roads, bridges, etc.

• BOCW also covers workers involved in excavation, scaffolding, painting, plumbing, electrical work, etc.

• The BOC...read more

Form-32 is a document used in safety management to record and report workplace accidents and incidents.

• Form-32 is a standardized form that captures important details about accidents and incidents in the workplace.

• It includes information such as the date, time, location, description, and severity of the event.

• Safety managers use Form-32 to document incidents, investigate their causes, and implement corrective actio...read more