Kantipur Management | BPO and HR Outsourcing Company in Nepal Senior Customer Service Representative Interview Questions and Answers

My locality is a vibrant urban neighborhood with diverse restaurants, shops, and parks.

• Diverse dining options including Italian, Mexican, and Asian cuisine

• Local boutiques and shops selling unique handmade goods

• Several parks and green spaces for outdoor activities

I have a passion for helping customers and resolving issues in the service sector.

• Enjoy interacting with customers and providing excellent service

• Have experience in handling customer inquiries and complaints

• Thrives in fast-paced environments and problem-solving

• Believe in the importance of customer satisfaction for business success

I chose to focus on gaining practical experience and advancing my career in customer service.

• I wanted to gain hands-on experience in the field rather than pursuing further academic study

• I believed that advancing my career through work experience was more beneficial for my personal growth

• I felt that I could learn more about customer service by working in the industry rather than studying in a classroom

If I could change 3 things in life, I would focus on improving my health, fostering stronger relationships, and pursuing my passions.

• Focus on improving health by exercising regularly and eating a balanced diet

• Foster stronger relationships by spending quality time with loved ones and communicating openly

• Pursue passions by setting goals and taking steps towards achieving them

I would consider saving a portion of the money and using the rest for immediate needs or investments.

• Consider saving a portion of the money

• Use the rest for immediate needs or investments

Handling a call from a customer acting as a bank representative

• Remain calm and professional throughout the call

• Verify the customer's identity and their authority as a bank representative

• Listen actively and empathetically to understand their concerns

• Provide accurate and helpful information or assistance

• Follow proper protocols and procedures for handling bank representatives

• Document the call and any actions taken for fut...read more

I have always enjoyed my hobby as a personal passion and creative outlet, but I chose to pursue a career in customer service where I can utilize my communication and problem-solving skills.

• My hobby is something I enjoy doing in my free time, but I wanted to turn my passion into a career.

• I have strong communication and problem-solving skills that are better suited for a customer service role.

• I find fulfillment in helpin...read more