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Karvy Data Management Services Customer Service Associate Interview Questions and Answers

Updated 5 Sep 2018

Karvy Data Management Services Customer Service Associate Interview Experiences

1 interview found

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self and/or speak about a topic in one of languages required for that position.
  • Q2. What have you been doing for past few after completion of graduation?
  • Ans. 

    After graduation, I have been working as a customer service representative at a retail store while also volunteering at a local community center.

    • Worked as a customer service representative at a retail store

    • Volunteered at a local community center

    • Gained experience in handling customer inquiries and resolving issues

    • Developed strong communication and problem-solving skills

  • Answered by AI
  • Q3. This will be client round your will be taking to end client of that process.
  • Ans. 

    Effective communication and problem-solving are key in customer service roles.

    • Listen actively to understand customer needs, e.g., repeating back their concerns.

    • Empathize with customers to build rapport, e.g., acknowledging their frustrations.

    • Provide clear and concise information, e.g., explaining policies in simple terms.

    • Follow up to ensure customer satisfaction, e.g., checking in after a resolution.

  • Answered by AI

Top trending discussions

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Interview Hub
1w (edited)
anshitanegi
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ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Related to the proces they are hiring for

Round 3 - HR 

(2 Questions)

  • Q1. Question Related to the Process
  • Q2. Depend on what process you are hiring for. Questions will be from the related.

Interview Preparation Tips

Interview preparation tips for other job seekers - Freshers Go For It. But dont stay more than 1-2 years

Customer Service Associate Interview Questions Asked at Other Companies

Q1. A customer received a damaged product and wants to return it. How ... read more
asked in Amazon
Q2. What is the difference between good customer service and bad cust ... read more
Q3. If a customer is not satisfied with your answer, what will you do ... read more
Q4. What do you understand by customer care service?
Q5. Why is customer care service important for a company?

Senior Associate Interview Questions & Answers

Netscribes user image Rituparna Dutta Roy

posted on 10 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Work experience, educational background, notice period
Round 3 - Copy editing test 

(1 Question)

  • Q1. It was a written test. No verbal questions were asked.
Round 4 - PM interview 

(1 Question)

  • Q1. Educational background, work experience in details, salary expectations, and a few situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be your authentic self - do not project something that's not part of your overall personality
2. Follow the STAR approach while explaining your past work experience. Back your explanation with details in a crisp, concise manner
3. Review the question in your head and then reply instead of saying something random. It's absolutely fine to pause and phrase the answer the before replying
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024.

Round 1 - Technical 

(1 Question)

  • Q1. Basic principles of accounting
  • Ans. 

    Basic principles of accounting include consistency, relevance, reliability, comparability, and materiality.

    • Consistency: Accounting methods and procedures should be consistent from one period to another.

    • Relevance: Information should be relevant and useful for decision-making.

    • Reliability: Information should be accurate and trustworthy.

    • Comparability: Financial statements should be comparable to other periods or companies.

    • ...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Jst meeting with avp
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Technical 

(4 Questions)

  • Q1. Everything regarding market Research
  • Q2. About market Research
  • Q3. Methods of search
  • Ans. 

    Various methods of search include keyword search, boolean search, and natural language search.

    • Keyword search involves entering specific words or phrases to find relevant information

    • Boolean search uses operators like AND, OR, NOT to narrow or broaden search results

    • Natural language search allows users to enter queries in everyday language for more accurate results

  • Answered by AI
  • Q4. Swot analysis, TAM, SAM ,SOM
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical Core research questions

Skills evaluated in this interview

Senior Associate Interview Questions & Answers

Netscribes user image Suchandana Mukherjee

posted on 10 Jun 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Asked about knowledge on online shopping websites like amazon and flipkart
  • Ans. 

    Amazon and Flipkart are leading online shopping platforms offering diverse products, competitive pricing, and convenient delivery options.

    • Amazon offers a vast range of products, from electronics to groceries, with services like Prime for fast shipping.

    • Flipkart is known for its strong presence in India, providing localized services and payment options.

    • Both platforms utilize customer reviews and ratings to enhance shoppi...

  • Answered by AI
Be interview-ready. Browse the most asked HR questions.
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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Your past experience
  • Q2. Why are you interested in this position?
Round 2 - Aptitude Test 

Online reputation related questions with real case studies.

Round 3 - One-on-one 

(2 Questions)

  • Q1. What is ORM and tell me best practices?
  • Q2. How do you handle work pressure?

Skills evaluated in this interview

Are these interview questions helpful?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic accounting questions
Round 3 - Technical 

(1 Question)

  • Q1. Questions related to work done in the past
Round 4 - One-on-one 

(1 Question)

  • Q1. Introduction about ourself
  • Ans. 

    I am a dedicated and experienced professional with a strong background in project management and team leadership.

    • Over 8 years of experience in project management

    • Proven track record of successfully leading cross-functional teams

    • Strong communication and problem-solving skills

    • Proficient in using project management tools such as Asana and Trello

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Too much of work pressure
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before May 2024, where I was asked the following questions.

  • Q1. Tell us about your interests
  • Ans. 

    I have a diverse range of interests including technology, travel, and fitness, which enrich my personal and professional life.

    • Technology Enthusiast: I enjoy exploring the latest advancements in tech, such as AI and machine learning, and often participate in online courses to enhance my skills.

    • Travel Aficionado: I love traveling to new places, experiencing different cultures, and documenting my journeys through photogra...

  • Answered by AI
  • Q2. What are your Skill sets.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is an excellent company to work for, particularly for beginners, as there is a lot to explore and learn. The people here are a significant advantage; the grounded individuals and leaders are very helpful and provide valuable insights.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Passed all rounds
  • Q2. Denied offer by HR
  • Q3. Since i am not a local candidate
  • Q4. 100% fraud company

Interview Preparation Tips

Interview preparation tips for other job seekers - Local candidates are given prioririty.Do not apply if you are not Maharastrian.100% fraud company.Don't waste your time.

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Karvy Data Management Services Customer Service Associate Salary
based on 14 salaries
₹1.1 L/yr - ₹3 L/yr
33% less than the average Customer Service Associate Salary in India
View more details

Karvy Data Management Services Customer Service Associate Reviews and Ratings

based on 4 reviews

2.9/5

Rating in categories

2.9

Skill development

3.2

Work-life balance

3.2

Salary

2.3

Job security

2.6

Company culture

2.3

Promotions

2.6

Work satisfaction

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