Teleperformance Customer Service Associate Interview Questions and Answers

BPO, or Business Process Outsourcing, involves contracting third-party services to handle non-core business functions.

• BPO can include customer service, technical support, and data entry.

• For example, a company may outsource its call center operations to improve efficiency.

• BPO can be domestic or international, often referred to as offshore outsourcing.

• It allows companies to focus on their core competencies while red...read more

Managing an angry customer requires empathy, active listening, and effective problem-solving to restore their trust and satisfaction.

• Stay calm and composed; your demeanor can influence the customer's emotions.

• Listen actively to the customer's concerns without interrupting; for example, nodding and using phrases like 'I understand.'

• Empathize with their situation; say something like, 'I can see why you're upset.'

• Apo...read more

I have extensive experience in customer service, focusing on effective communication and problem-solving to enhance customer satisfaction.

• Worked at XYZ Retail for 2 years, handling customer inquiries and resolving issues promptly.

• Implemented a feedback system that improved service quality, resulting in a 20% increase in customer satisfaction scores.

• Trained new staff on customer service protocols, enhancing team ef...read more

I chose to be a Customer Service Associate to help people, solve problems, and create positive experiences for customers.

• Passion for helping others: I enjoy assisting customers and making their day better.

• Problem-solving skills: I thrive on finding solutions to customer issues, like resolving billing discrepancies.

• Communication skills: I can effectively convey information and empathize with customers, ensuring the...read more

A Customer Service Associate assists customers by addressing inquiries, resolving issues, and providing product information.

• Acts as the first point of contact for customers, answering questions about products or services.

• Handles customer complaints and resolves issues efficiently, such as processing returns or exchanges.

• Provides information on product features, pricing, and availability, helping customers make inf...read more

I possess strong communication skills, ensuring clarity, empathy, and effective problem-solving in customer interactions.

• Active Listening: I always listen carefully to customers' concerns, ensuring I understand their needs before responding.

• Clear Communication: I use simple language to explain solutions, avoiding jargon that may confuse customers.

• Empathy: I acknowledge customers' feelings, showing understanding an...read more

I'm sorry, but I do not have access to information about your internet service provider.

• I do not have access to personal information about your internet service provider.

• Please contact your internet service provider directly for information about your internet service plan.

• I can provide general customer service support, but I do not have specific details about your internet service.

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