KhataBook Collections Manager Interview Questions and Answers

Q1. You want to come on board
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Q2. Why should we hire you
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Q1. I am maharashtra citizen my location latur in navi technologies agencies to apply
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Q2. Navi technologies company as vacancy regarding in may location
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Q1. Basic questions on joins and aggregate functions.
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Q2. Basic theoretical sql questions
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Q1. Basic questions on python
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Q1. Joins outputs for various types of joins
Ans. 
Joins in SQL are used to combine rows from two or more tables based on a related column between them.
• Types of joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN

• INNER JOIN returns rows when there is at least one match in both tables

• LEFT JOIN returns all rows from the left table and the matched rows from the right table

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table

• FU...read more
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Q2. Query using window functions
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Window functions are used to perform calculations across a set of table rows related to the current row.
• Window functions are used in SQL to perform calculations on a set of rows related to the current row.

• They allow you to perform calculations like ranking, moving averages, and cumulative sums.

• Examples of window functions include ROW_NUMBER(), RANK(), and SUM() OVER().
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Q1. What is your current job role
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As a Zonal Collection Manager, I oversee collection operations, manage teams, and ensure targets are met efficiently.
• Manage a team of collection agents to ensure optimal performance and adherence to targets.

• Develop and implement strategies to improve collection efficiency, such as training programs.

• Analyze collection data to identify trends and areas for improvement, leading to a 15% increase in collections last quarte...read more
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Q2. What are the products you have worked with
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I have worked with various financial products, including loans, credit cards, and investment portfolios, enhancing customer satisfaction.
• Managed personal loans, ensuring compliance with regulations and customer needs.

• Oversaw credit card products, focusing on rewards programs and customer engagement.

• Developed investment portfolios tailored to client risk profiles and financial goals.

• Collaborated with cross-functional te...read more
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Sql and excel then tableu

Q1. Sql and excel and basic questions
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Q1. Longterm aspiration
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Q1. About work experience.
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Q2. About your working and how you manage the things on day to day activities to achieve results.
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Q1. About yourself, your experience your education.
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Q2. About your work experience since starting of your carrier.
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Q3. About your family background.
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Q4. What is your working to achieve your numbers.
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Q5. How do you reduce idle percentage.
Ans. 
To reduce idle percentage, focus on optimizing workflow, improving communication, setting clear goals, and monitoring performance.
• Optimize workflow by identifying and eliminating bottlenecks or inefficiencies.

• Improve communication among team members to ensure tasks are being completed efficiently.

• Set clear goals and expectations for employees to keep them focused and motivated.

• Monitor performance regularly to identify ...read more
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Q6. How do you increase the productivity of your callers.
Ans. 
Increasing caller productivity through training, motivation, and efficient tools.
• Provide comprehensive training on product knowledge and communication skills

• Implement performance incentives to motivate callers to meet and exceed targets

• Utilize efficient call center software and tools to streamline processes and improve efficiency
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Q7. What are the strategies you are using to enhance your callers productivity and make them fruitful.
Ans. 
I implement training programs, provide resources, set clear goals, and offer regular feedback to enhance caller productivity.
• Implementing training programs to improve skills and knowledge

• Providing resources such as tools and technology to streamline processes

• Setting clear goals and expectations for callers to work towards

• Offering regular feedback and coaching to help callers improve performance
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Q1. Self introduction and knowledge about collection
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Q1. Most of the Question are About Collection process
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Q1. Question about knowledge of NC Customers tracing
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Q1. Target vs achievement with challenges of collection in current organization
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Q1. Mostly Salary Negotiation
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