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KocharTech
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KocharTech Customer Service Associate Interview Questions and Answers
KocharTech Customer Service Associate Interview Experiences
2 interviews found
Anonymous
Selected
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Can you tell me a little bit about yourself?
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.
I have over three years of experience in customer service roles, where I consistently received positive feedback from customers.
In my previous job, I handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rating.
I am skilled in using various cust...
- Q2. What is your understanding of Business Process Outsourcing (BPO)?
- Ans.
BPO involves contracting third-party service providers to handle specific business functions, enhancing efficiency and reducing costs.
BPO can include customer service, technical support, and data entry tasks.
Companies often outsource to reduce operational costs; for example, a tech company may outsource its customer support to a specialized firm.
BPO can be categorized into back-office (e.g., payroll, accounting) and fr...
I applied via Referral and was interviewed in Aug 2021. There were 4 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Give me your Introduction?
- Ans. Gave my introduction. Like My name, Family background, Studys, Why I am interested in this company thats all
- Q2. Why Should we hire you?
- Ans. I simply said I can do rotational shifts
- Q3. Give me your Introduction?
- Ans.
I am a dedicated customer service associate with a passion for helping others and a strong background in problem-solving and communication.
Experience: I have over three years of experience in customer service, where I handled inquiries and resolved issues for a diverse clientele.
Communication Skills: I excel in both verbal and written communication, ensuring that customers feel heard and understood during interactions.
...
- Q4. Why Should we hire you?
- Ans.
I bring a strong customer service background, excellent communication skills, and a passion for helping others to this role.
Proven Experience: I have over three years of experience in customer service, where I consistently received positive feedback from customers and supervisors.
Strong Communication Skills: I excel at clearly conveying information and actively listening to customers, ensuring their needs are understoo...
Interview Preparation Tips
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Interview questions from similar companies
(1 Question)
- Q1. Tell me about yourself
I applied via Campus Placement and was interviewed in Feb 2024. There were 2 interview rounds.
(1 Question)
- Q1. Speaking test and fill in the blanks
(1 Question)
- Q1. General informations
Interview Preparation Tips
- Yourself
I applied via Naukri.com and was interviewed in Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self details
Interview Preparation Tips
uma kant
I applied via Naukri.com and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. I was asked about my experiences and skills.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about urself
Interview Preparation Tips
(2 Questions)
- Q1. They checked my English speaking skills
- Q2. Self introduction
Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
In the apptitude test you will have to answer 5 questions related to customer support
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why do you wanna work in customer support?
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Mar 2022. There were 3 interview rounds.
You will be asked 5 questions related to customer support in the aptitude test
(2 Questions)
- Q1. Tell me something about yourself.
- Q2. Why do you want to work in customer support?
Interview Preparation Tips
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KocharTech Interviews By Designations
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Overall Interview Experience Rating
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KocharTech Customer Service Associate Reviews and Ratings
based on 26 reviews
Rating in categories
|
Customer Support Executive
234
salaries
|  ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Service Executive
227
salaries
| ₹1.1 L/yr - ₹3.5 L/yr |
|
Customer Care Executive
164
salaries
| ₹1.1 L/yr - ₹3.4 L/yr |
|
Team Lead
135
salaries
| ₹1.8 L/yr - ₹5 L/yr |
|
Technical Support Executive
97
salaries
| ₹0.8 L/yr - ₹4.4 L/yr |
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