Observe.AI Customer Success Manager Interview Questions and Answers

Case study of two different sectors planning to grow

Case studies on current on going process of company and marketing growth and strategic planning

Q1. Ability to solve the case study and knowing ones internal potential for companies growth
Add your answer

They give you assignment which might have 2-3 scenario based questions.

Q1. After assignment there is interview round with manager. Asking about previous roles and experience.
Add your answer

Q1. Work experience
Add your answer
Q2. Visions n goals
Add your answer

General aptitude and reasoning along with basic math

Group discussion with a group of 6-7 people and given a topic.

Q1. Why should we hire you.
Add your answer

Q1. Can you provide details about yourself along with your current experience?
Ans. 
Experienced Customer Success Manager with a passion for enhancing client relationships and driving product adoption.
• Over 5 years of experience in customer success roles, focusing on SaaS products.

• Successfully managed a portfolio of 50+ clients, achieving a 95% retention rate.

• Implemented customer feedback loops that improved product features, resulting in a 20% increase in user satisfaction.

• Conducted regular training se...read more
Answered by AI
Add your answer
Q2. What are the best strategies for prioritizing accounts and identifying risks in Customer Success Management (CSM) and account management?
Ans. 
Effective account prioritization and risk identification are crucial for successful Customer Success Management.
• Segment accounts based on potential value: Focus on high-value accounts that can drive revenue.

• Use health scores: Implement metrics like product usage, support tickets, and customer feedback to gauge account health.

• Regular check-ins: Schedule periodic reviews with clients to identify any emerging issues early...read more
Answered by AI
Add your answer

Q1. About the work and experience
Add your answer
Q2. Knowledge about
Add your answer

A fun filled "game based" test, where you had a target number on top of screen and then you had to burst some bubbles which had mathematical equations. So if the target number is 24, then you had to burst bubbles which had equations like '12 x 2' , '8 x 3' , '20+4', '48÷2' etc.
In another round, you also had to arrange the bricks 🧱 to fit into the space by changing the shape of bricks.
There were other aptitude tests also which tested your memory and reflex actions.
Total 9 different games.

After these 9 games, you need to give a psychometric tests that evaluates your personality. 5 questions x 7 rounds = Total 35 questions.

Q1. Questions based on your knowledge of project management and tools. 1. Introduce yourself 2. Explain your day to day life at work. 3. Difference between Agile and Waterfall. 4. Which ETL tools have you wor...read more
Add your answer

Q1. 1. How many different types of API do you know about? 2. What's the difference between SOAP API and REST API?
Ans. 
There are two main types of APIs - SOAP API and REST API.
• SOAP API is a protocol-based API that uses XML for communication, while REST API is an architectural style that uses standard HTTP methods like GET, POST, PUT, DELETE.

• SOAP API has a strict set of rules and standards, while REST API is more flexible and lightweight.

• SOAP API requires more bandwidth and resources compared to REST API.

• Examples of SOAP APIs include Sa...read more
Answered by AI
Add your answer
Q2. 3. If you reach out to a vendor for API integration, what information would you look for?
Ans. 
Key information for API integration with a vendor
• Vendor's API documentation

• Authentication methods required

• Rate limits and usage restrictions

• Data formats supported (JSON, XML, etc.)

• Error handling and response codes

• Testing environment availability
Answered by AI
Add your answer
Q3. 4. What are the items in project contract? What factors would you include if you need to create a contract, so that client doesn't hold you for any legal issues?
Ans. 
Items in a project contract and factors to prevent legal issues with clients.
• Scope of work

• Project timeline

• Payment terms

• Deliverables

• Change management process

• Termination clauses

• Confidentiality agreements

• Dispute resolution mechanisms
Answered by AI
Add your answer

Q1. One on one round with Project head. He wanted to understand how a typical project is handled at my current organisation, right from sales handover to closure.
Add your answer

Q1. Final round before the HR round, was conducted by Founder and CEO. 1. How does your goals and ambitions align with the job?
Add your answer
Q2. 2. Why do you want to become a Project manager and not a product manager?
Add your answer
Q3. 3. Why do you want to join Signzy? Are you aligned with the work and culture of Signzy?
Add your answer
Q4. 4. A strategy based question was asked to check the thought process. If the company is not doing well overall, and your top leadership have abandoned the company and I ask you to take a responsibility of D...read more
Ans. 
In a challenging situation, I would assess the company’s issues and propose strategic solutions to the board.
• Conduct a thorough analysis of the company's current situation, identifying key issues and areas for improvement.

• Engage with employees at all levels to gather insights and foster a culture of transparency and collaboration.

• Develop a clear, actionable turnaround plan with short-term and long-term goals, focusing ...read more
Answered by AI
Add your answer

Q1. 1. Resume review and details on each work experience. 2. Salary expectations and what will I do if I am offered a salary which is half of my current CTC? 3. Any offer in hand? 4. Joining date and any exi...read more
Add your answer