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OnePlus Customer Service Manager Interview Questions and Answers

Updated 20 Mar 2024

OnePlus Customer Service Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Set a situation to handle customer escalatiom
  • Ans. 

    Handling a customer escalation by actively listening, empathizing, and finding a solution.

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and frustrations

    • Apologize for any inconvenience caused

    • Offer a solution or escalate to a higher authority if necessary

  • Answered by AI

Interview Preparation Tips

Topics to prepare for OnePlus Customer Service Manager interview:
  • Escalation Management

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Interview Tips & Stories
2w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
Got a question about OnePlus?
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Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions were asked on Lean, six sigma, process capability, QC, kaizens etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen carefully and than give answers. Answers should be crisp and to the point.

Customer Service Manager Interview Questions Asked at Other Companies

Q1. How would you handle a customer who is dissatisfied with our car ... read more
Q2. How would you convince a customer that Muthoot is the best option ... read more
Q3. If a very angry customer enters your branch, what would you do?
Q4. How do you handle customer and dealer channels?
Q5. Do you have basic computer knowledge?

I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How would you adjust with our culture?
  • Ans. Being Asian mnc, LG culture is quite different s, work from home is strictly not allowed. But I said culture won't affect as long as you enjoy work. But now I feel the gravity of question after six months. If you are ready to accept harsh working hours and almost no work life balance then you may join LG
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher then it's a good opportunity for you, just say yes sir to most of their questions and you will get on board, don't question their policies.

I applied via Campus Placement and was interviewed before Mar 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. What are your strengths and weaknesses?
  • Q2. Tell me about yourself.
  • Q3. What is your family background?
  • Ans. 

    My family background is diverse and has shaped me into a well-rounded individual.

    • My parents come from different cultural backgrounds, which has exposed me to different traditions and perspectives.

    • I have siblings who have pursued various career paths, which has influenced my own career choices.

    • My family has always emphasized the importance of education and hard work.

    • We have a strong sense of community and often engage i...

  • Answered by AI
Round 3 - Aptitude Test 

Simple aptitude questions which can be cleared upon basic preparation of quants and LR

Round 4 - Group Discussion 

General topics and current affairs

Round 5 - One-on-one 

(1 Question)

  • Q1. So tell me what are you looking for out of this job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing too complicated but just like in all the interviews, confidence is necessary to clear the rounds.

Interview Questionnaire 

2 Questions

  • Q1. Basic HVAC knowledge like how Airconditioning works?
  • Ans. 

    Air conditioning cools air by removing heat and humidity, using a refrigeration cycle involving refrigerants.

    • 1. Refrigeration Cycle: Air conditioning systems use a refrigeration cycle, which involves evaporating and condensing refrigerants.

    • 2. Components: Key components include the compressor, condenser, expansion valve, and evaporator.

    • 3. Heat Exchange: The evaporator absorbs heat from indoor air, while the condenser re...

  • Answered by AI
  • Q2. What exactly your profile in your current company?
  • Ans. 

    I am currently working as a Senior Sales Executive in my current company.

    • Responsible for managing a team of sales representatives

    • Developing and implementing sales strategies to achieve targets

    • Building and maintaining relationships with key clients

    • Analyzing market trends and competitor activities

    • Preparing sales reports and presenting them to senior management

  • Answered by AI
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Technical questions related to your job

Interview Preparation Tips

Interview preparation tips for other job seekers - Average, high attrition rate, think before joining

Assistant Manager Interview Questions & Answers

Voltas user image Trivedi Dhaval Ajaykumar

posted on 11 Feb 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via AngelList and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Privous company roll and responsible
  • Q2. Welding knowledge
  • Q3. Brazing knowledge
Round 2 - Technical 

(2 Questions)

  • Q1. Vapour compressor cycles
  • Q2. Star to delta connection ✨️
Are these interview questions helpful?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2025, where I was asked the following questions.

  • Q1. 1. What is the Pipe laying process? 2. Pumps alignment? 3. Budgeting 4. Costing 5. Vendor Management 6. Planning 7. Scheduling 8. Smooth Execution Strategy 9. Client Management 10. Management
  • Ans. 

    The process involves planning, executing, and managing various aspects of pipe laying and project management.

    • 1. Pipe Laying Process: Involves site preparation, trenching, pipe installation, backfilling, and testing for integrity.

    • 2. Pumps Alignment: Ensures pumps are correctly aligned to prevent wear and tear; use laser alignment tools for precision.

    • 3. Budgeting: Create a detailed budget considering materials, labor, an...

  • Answered by AI
  • Q2. 1. Pumps Installation Process 2. MS, DI, HDPE, GI, UPVC, PVC, SS, Laying and Fabrication process

Interview Preparation Tips

Interview preparation tips for other job seekers - Voltas Limited – What You Should Know Before Joining Pros: 1. Strong Brand Value: Being a part of the Tata Group, Voltas enjoys a solid reputation and trust in the market. 2. Moderate Work Pressure: Workload is manageable, and you’ll find a good balance compared to high-pressure private MNCs. 3. Good Learning Opportunities: Especially in O&M, field operations, and project execution – hands-on experience is valuable here. 4. Job Security: If you maintain good relations with your reporting heads or leadership, it’s a stable long-term career path. Cons: 1. High Level of Nepotism and Politics: Growth often depends more on internal politics and groupism than merit. Being in the “right lobby” or inner circle matters a lot for promotions, good project sites, and recognition. 2. Work Environment Varies: Some sites have poor work culture with favoritism and limited transparency in decision-making. If you're not part of a favored group, you may feel stuck or undervalued despite your performance. --- Conclusion: If you get into a good team or have strong support from your HOD or seniors, Voltas can be one of the best companies to settle in comfortably for life. But if you're on your own without backing, be ready to face internal politics. Use it as a learning platform, but keep evaluating your growth prospects.

I applied via LinkedIn and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Technical 

(6 Questions)

  • Q1. Grouting theary , pracally explanation
  • Ans. 

    Grouting is the process of filling gaps or spaces between tiles or masonry with a cement-based material.

    • Grouting helps to create a uniform and stable surface.

    • It prevents water from seeping through gaps and causing damage.

    • Grouting can be done with different types of materials such as cement, epoxy, or urethane.

    • The process involves mixing the grout material with water to form a paste, applying it to the gaps, and then wi...

  • Answered by AI
  • Q2. Previous work experience
  • Q3. Responsibilitys and dutys
  • Q4. Conical wall shuttering
  • Q5. Minimum reinforcement
  • Q6. Design mix and concrete planning
Round 2 - HR 

(2 Questions)

  • Q1. Salary discussion and notice period
  • Q2. Site location & accommodation

Interview Preparation Tips

Topics to prepare for Voltas Assistant Manager interview:
  • Wtp, intakes, pump house & Esr
Interview preparation tips for other job seekers - Speak your old experience and Responsibilities
Round 1 - Technical 

(1 Question)

  • Q1. Technical all questions and family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare technical for quality department

OnePlus Interview FAQs

How many rounds are there in OnePlus Customer Service Manager interview?
OnePlus interview process usually has 1 rounds. The most common rounds in the OnePlus interview process are HR.
How to prepare for OnePlus Customer Service Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at OnePlus. The most common topics and skills that interviewers at OnePlus expect are Data Analytics, Escalation Management, ORM, SEO Analysis and Social Media.

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Overall Interview Experience Rating

5/5

based on 1 interview experience

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OnePlus Customer Service Manager Salary
based on 4 salaries
₹5.9 L/yr - ₹8 L/yr
29% more than the average Customer Service Manager Salary in India
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