OSB India Interview Questions and Answers

DSA question related to arrays and strings.

Q1. Technical Discussion.
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Q2. Core Java (Collections, Threads etc.)
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Q3. Springboot and Microservices
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Q1. Current Project architecture and high level design.
Ans. 
Our current project architecture follows a microservices design pattern with a combination of RESTful APIs and message queues.
• Microservices architecture with separate services for different functionalities

• RESTful APIs for communication between services

• Message queues like Kafka or RabbitMQ for asynchronous communication

• Containerization using Docker for easy deployment and scaling
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Q1. Tell me about yourself
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Q2. Explain about your professional experience
Ans. 
I have over 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.
• Managed customer inquiries via phone, email, and in-person

• Resolved customer complaints and issues in a timely and professional manner

• Provided product support and information to customers

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM systems to track cust...read more
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Versant test. Minimum cutoff is 65/100

Q1. Walk me through your resume?
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Q2. Given scenarios and asked how you deal with that scenario?
Ans. 
I would actively listen, empathize, and provide a solution while ensuring the customer feels valued and understood.
• Listen actively to the customer's concerns without interrupting.

• Empathize with their situation; for example, say, 'I understand how frustrating this must be for you.'

• Ask clarifying questions to fully understand the issue.

• Provide a clear and concise solution, ensuring the customer knows the next steps.

• Follo...read more
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Q1. Explain your credit risk project
Ans. 
Developed a credit risk project to assess the likelihood of default by analyzing financial data and creating predictive models.
• Collected and cleaned financial data from various sources

• Performed statistical analysis to identify key risk factors

• Built machine learning models to predict credit risk

• Evaluated model performance using metrics like accuracy, precision, and recall
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Q2. Why do you want to have a role in model validation, since your exp is in model development.
Ans. 
I believe model validation is crucial for ensuring the accuracy and reliability of models, which ultimately impacts decision-making and outcomes.
• Model validation helps identify potential errors or biases in the model

• It ensures the model performs well on new data and in real-world scenarios

• Validation is essential for building trust in the model's predictions

• Experience in model development provides insights into potentia...read more
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UK banking case study was given, submitted my responses over email

Q1. SAS technical questions
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Q2. Work Culture/behavioral questions
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Q1. What do you know about Vulnerability
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Q2. How should one respond if a customer expresses that they will die?
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Q3. Why should I hire you
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Q1. Project knowledge about banking domain and payment
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Q2. Testing process
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Q1. Why enter a banking field?
Ans. 
I chose the banking field for its dynamic environment, opportunities for growth, and the chance to make a positive impact on clients' lives.
• Passion for finance: I have always been fascinated by how financial systems work and their impact on the economy.

• Desire to help others: Working in banking allows me to assist clients in achieving their financial goals, such as home ownership.

• Career growth: The banking sector offers...read more
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Q2. What do you know about OSB India
Ans. 
OSB India is a subsidiary of OSB Group, focusing on mortgage services and customer retention in the financial sector.
• OSB India specializes in mortgage retention, helping customers manage their mortgage products effectively.

• The company emphasizes customer service, aiming to retain clients through personalized support and solutions.

• OSB India leverages technology to streamline processes, enhancing the customer experience ...read more
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