Prochant Non Voice Process Associate Interview Questions and Answers

Q1. Self introduction.
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Q2. Say something nearly 5 mins to see your communication.
Ans. 
I will talk about my passion for helping others and how it drives me to excel in my work as a Non Voice Process Associate.
• Discussing my background in customer service and how it has prepared me for this role

• Explaining my strong communication skills and ability to work well in a team

• Sharing examples of times when I have successfully resolved customer issues

• Talking about my dedication to providing excellent service and e...read more
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Q3. They force you to Try for ar caller
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Q4. How do you commute to office since not provideing cab for mens.
Ans. 
I commute to office using public transportation such as bus or metro.
• I use public transportation like bus or metro to commute to office.

• I carpool with colleagues who live nearby.

• I use a personal vehicle or bike for commuting.

• I walk or cycle to office if it is nearby.
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Q5. They offer 14k ctc
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I went interview for non voice process at prochant First round we have group discussion they gave one topic OTT VS CINEMA .This is easy round if we speak something about ourselves then we speak about about the topic for 2 minutes they will shortlist us. If we didnt speak means they won't move us to next round.

Q1. Why you choose prochant?
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Q2. Why you choose medical billing field?
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The general topic will be provided in the gd , and the specific topic assigned to our group was whether we prefer OTT platforms or theater and why you prefer it

Reasoning and logical thinking were questioned.

Q1. Tell me about yourself
Ans. 
I am a detail-oriented professional with experience in customer service and data management, eager to contribute to your team.
• Background in customer service: Worked for 2 years at XYZ Company, handling customer inquiries and resolving issues efficiently.

• Strong communication skills: Regularly interacted with clients, ensuring their needs were met and building lasting relationships.

• Proficient in data entry: Managed large...read more
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Q2. Strengths and weakness
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Q3. Where do you see yourself in 5 years
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In five years, I envision myself advancing in my career, taking on leadership roles and contributing to team success.
• I aim to develop my skills in data analysis and customer service to enhance my contributions.

• I see myself taking on a team lead position, mentoring new associates and sharing best practices.

• I plan to pursue relevant certifications that will help me grow professionally and add value to the organization.

• I ...read more
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Q4. After BTech why you choose for voice/non voice process role?
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I chose a non-voice process role to leverage my analytical skills and focus on backend operations, aligning with my BTech background.
• I have a strong interest in data analysis, which is crucial in non-voice roles.

• My BTech education equipped me with technical skills that are applicable in process management.

• I prefer working in environments that require attention to detail and problem-solving, which non-voice roles often ...read more
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Q5. Any plans for going abroad?
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Currently, I have no immediate plans to go abroad, as I am focused on my career development here.
• I am committed to gaining experience in my current role before considering international opportunities.

• Traveling abroad can be beneficial for personal growth, but I believe in building a strong foundation first.

• If an opportunity arises that aligns with my career goals, I would certainly consider it.
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Q6. What do you know about us medical billing?
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Gave me some numerical number series and alphabet series questions to solve. Also some other simple numerical logical questions.