Q Connect Corp Customer Support Executive Interview Questions and Answers

Sales is the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers and their needs

• It also involves promoting and demonstrating the benefits of the product or service

• Closing the sale by convincing the customer to make a purchase

• Following up with customers to ensure satisfaction and encourage repeat business

• Examples include selling cars, insurance polici...read more

Online shopping is the process of buying goods or services over the internet.

• Online shopping allows customers to browse and purchase products from the comfort of their own homes.

• Customers can compare prices and read reviews before making a purchase.

• Popular online shopping websites include Amazon, eBay, and Walmart.

• Online shopping has become increasingly popular due to its convenience and accessibility.

• Payment methods f...read more

E-commerce sites are online platforms where you can buy and sell products and services.

• Amazon - one of the largest e-commerce sites in the world

• eBay - an online auction and shopping website

• Alibaba - a Chinese e-commerce company that provides consumer-to-consumer, business-to-consumer and business-to-business sales services

• Flipkart - an Indian e-commerce company that sells a wide range of products including electronics,...read more

I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.

• Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

• Skilled in using CRM software to track customer interactions and ensure follow-up.

• Recognized for my ability to remain calm under pressure, especially during peak hours.

• Succes...read more

Tech Mahindra offers a dynamic work environment, growth opportunities, and a commitment to innovation in technology and customer service.

• Reputation: Tech Mahindra is a well-respected player in the IT and business process management industry.

• Career Growth: The company provides ample opportunities for professional development and career advancement.

• Innovative Culture: Tech Mahindra emphasizes innovation, allowing employe...read more

The best moment of my life was when I graduated from college with honors.

• Feeling of accomplishment and pride

• Celebrating with family and friends

• Realizing all the hard work and dedication paid off

I am a dedicated customer care professional with a passion for helping others and ensuring a positive customer experience.

• Background: I have over 3 years of experience in customer service roles, where I developed strong communication skills.

• Skills: Proficient in handling customer inquiries and resolving issues efficiently, as demonstrated in my previous role at XYZ Company.

• Approach: I believe in active listening and em...read more