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Sakon
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Sakon Interview Questions and Answers
9 Interview questions
Addressing customer escalations requires empathy, clear communication, and effective problem-solving to rebuild trust.
Listen actively to the customer's concerns without interrupting, showing that you value their input.
Acknowledge the issue and empathize with the customer's feelings, e.g., 'I understand how frustrating this must be for you.'
Provide a clear explanation of the steps you will take to resolve the issue...
Effectively managing client escalations involves active listening, prompt communication, and strategic problem-solving.
Listen actively to the client's concerns to fully understand the issue.
Acknowledge the client's feelings and validate their concerns, e.g., 'I understand why this is frustrating for you.'
Communicate promptly and transparently about the steps being taken to resolve the issue.
Collaborate with intern...
My previous experience includes data analysis, project management, and stakeholder communication in various industries.
Led a team of analysts to improve data reporting efficiency by 30%, resulting in faster decision-making.
Utilized SQL and Python for data extraction and analysis, providing actionable insights to senior management.
Collaborated with cross-functional teams to identify key performance indicators, enha...
I have a comprehensive understanding of telecom services worldwide.
I am familiar with different types of telecom services such as mobile, fixed-line, and broadband.
I understand the key players in the global telecom industry, including companies like AT&T, Verizon, and China Mobile.
I am aware of the latest trends and technologies in telecom, such as 5G networks and IoT.
I have knowledge of regulatory frameworks gove...
A VPN, or Virtual Private Network, is a secure network connection that allows users to access the internet privately and securely.
Encrypts data to ensure privacy and security
Masks user's IP address to maintain anonymity
Allows access to restricted content or websites
Commonly used for remote work or accessing public Wi-Fi securely
A network is a group of interconnected devices that can communicate with each other. A router is a device that forwards data packets between computer networks. VOIP stands for Voice over Internet Protocol, a technology that allows voice communication over the internet.
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another for sharing data and resour...
Vlookup, conditional formatting and pivot table are Excel functions used for data analysis and organization.
Vlookup is used to search for a specific value in a table and return a corresponding value from another column.
Conditional formatting allows users to format cells based on certain criteria, such as highlighting cells that meet a certain value or condition.
Pivot tables are used to summarize and analyze large ...
Important aspects in Telecommunication industry include network infrastructure, technology advancements, customer service, and regulatory compliance.
Network infrastructure: The backbone of telecommunication industry that enables communication between devices and people.
Technology advancements: Constantly evolving technology that improves communication quality and speed.
Customer service: Essential for customer sati...
Pareto Analysis is a technique used to identify the most important factors contributing to a problem or situation.
It is based on the Pareto Principle, also known as the 80/20 rule
It involves identifying and ranking the causes of a problem in order of their significance
The analysis helps to focus on the most important factors and prioritize actions for improvement
Example: A company uses Pareto Analysis to identify ...
Sakon Interview Experiences
34 interviews found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. About myself and current responsibilities
- Q2. Scenario based questions like how you would plan your day and how to handle escalation.
(2 Questions)
- Q1. Information about Sakon provided by HR, asked some tricky scenario based questions.
- Q2. About compensation
Interview Preparation Tips
Process Specialist Interview Questions asked at other Companies
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Explain about your experience and understanding of job role
- Q2. Technical questions
Senior Analyst Interview Questions asked at other Companies
Previous company related question
(2 Questions)
- Q1. All previous experience related
- Q2. All previous exp related
(1 Question)
- Q1. All previous experience related
(3 Questions)
- Q1. All previous exp related
- Q2. Exp related on previous roles
- Q3. Previous exp related
- Ans.
My previous experience includes data analysis, project management, and stakeholder communication in various industries.
Led a team of analysts to improve data reporting efficiency by 30%, resulting in faster decision-making.
Utilized SQL and Python for data extraction and analysis, providing actionable insights to senior management.
Collaborated with cross-functional teams to identify key performance indicators, enhancing...
Interview Preparation Tips
Senior Analyst Interview Questions asked at other Companies
Amy
I applied via Job Portal and was interviewed in Oct 2024. There were 3 interview rounds.
Aptitude questions like
Hello world, linked list, graph, tree
Complete task and give assignment
Software Engineer Trainee Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell about the roles and responsibilities of the current job.
- Q2. Tell about your qualifications and skills
(2 Questions)
- Q1. Tell about the roles and responsibilities of the current job.
- Q2. Tell about your qualifications and skills.
(1 Question)
- Q1. Salary negotiation
Interview Preparation Tips
Product Support Engineer Interview Questions asked at other Companies
Selected
I appeared for an interview in Oct 2024, where I was asked the following questions.
- Q1. What is your previous experience in customer management, and what skills have you developed in that area?
- Ans.
I have extensive experience in customer management, focusing on communication, problem-solving, and relationship-building skills.
Developed strong communication skills by regularly interacting with clients to understand their needs and provide tailored solutions.
Enhanced problem-solving abilities by addressing customer complaints and resolving issues efficiently, leading to a 20% increase in customer satisfaction.
Built ...
- Q2. How should one handle customer escalations to regain their confidence?
- Ans.
Addressing customer escalations requires empathy, clear communication, and effective problem-solving to rebuild trust.
Listen actively to the customer's concerns without interrupting, showing that you value their input.
Acknowledge the issue and empathize with the customer's feelings, e.g., 'I understand how frustrating this must be for you.'
Provide a clear explanation of the steps you will take to resolve the issue, ens...
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. The first round was to test communication skills, introduce in front of the panel, and scenario-based questions. checking analytical mindset.
- Q2. Brief yourself, scenario based questions asked.
(4 Questions)
- Q1. Networking-related basic questions. Database questions. basically, Everything will ask you based on what you have mentioned in the resume. be nicely prepared and be confident about your resume.
- Q2. What is a network? what is router(modem)? What is VOIP? w
- Ans.
A network is a group of interconnected devices that can communicate with each other. A router is a device that forwards data packets between computer networks. VOIP stands for Voice over Internet Protocol, a technology that allows voice communication over the internet.
A network is a collection of computers, servers, mainframes, network devices, and other devices connected to one another for sharing data and resources.
A...
- Q3. Scenario-based question call flow for Pune to USA?
- Q4. What is a VPN?
- Ans.
A VPN, or Virtual Private Network, is a secure network connection that allows users to access the internet privately and securely.
Encrypts data to ensure privacy and security
Masks user's IP address to maintain anonymity
Allows access to restricted content or websites
Commonly used for remote work or accessing public Wi-Fi securely
Interview Preparation Tips
Skills evaluated in this interview
Inventory Analyst Interview Questions asked at other Companies
I applied via Walk-in and was interviewed in Sep 2023. There were 6 interview rounds.
Testing your communication skill and confidence.
(1 Question)
- Q1. It was related to your resume.
(1 Question)
- Q1. Whatever I had done in my previous job, like tools I used and how I done my work.
(1 Question)
- Q1. With same question which was asked in round 3
(1 Question)
- Q1. Package discussion
Interview Preparation Tips
Senior Analyst Interview Questions asked at other Companies
Selected
I applied via Approached by Company and was interviewed in Sep 2023. There were 3 interview rounds.
(1 Question)
- Q1. Domain knowledge check.
(1 Question)
- Q1. Experience and knowledge check.
(1 Question)
- Q1. Salary negotiation
Interview Preparation Tips
Senior Analyst Interview Questions asked at other Companies
Selected
I applied via Approached by Company and was interviewed in Aug 2023. There were 3 interview rounds.
(1 Question)
- Q1. 1st technical round with reporting manager Overview of your own resume
(1 Question)
- Q1. 2nd technical round with Sr. Manager Understanding of the domain knowledge.
(1 Question)
- Q1. Salary discussion
Interview Preparation Tips
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Sakon Interview FAQs
The duration of Sakon interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sakon Interviews By Designations
- Sakon Analyst Interview Questions
- Sakon Senior Analyst Interview Questions
- Sakon Project Manager Interview Questions
- Sakon Senior Associate Interview Questions
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- Sakon Financial Analyst Interview Questions
- Sakon HR Manager Interview Questions
- Sakon Process Specialist Interview Questions
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