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Smarter BIZ Technologies Interview Questions and Answers
6 Interview questions
Good communication skills, patience, problem-solving ability, adaptability, and customer-centric approach are essential qualities for BPO sector.
Excellent communication skills to interact with customers
Patience to handle difficult customers and situations
Problem-solving ability to resolve customer issues
Adaptability to work in a fast-paced and dynamic environment
Customer-centric approach to provide excellent servi...
To handle an irate customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's complaint without interrupting
Empathize with the customer's frustration and show understanding
Apologize for the inconvenience caused to the customer
Offer a solution to the customer's problem or suggest alternatives
Follow up with the customer to ensure their satisfaction
Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.
Empathy is putting yourself in someone else's shoes and feeling what they feel
Sympathy is acknowledging someone's pain and expressing concern or pity
Empathy is about connection and understanding, while sympathy is about acknowledging and offering support
Example: Empathy is feeling sad when your frie...
I listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up with the customer to ensure their satisfaction
Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings.
Sympathy is acknowledging someone's pain, but not necessarily feeling it yourself.
Empathy involves putting yourself in someone else's shoes and experiencing their emotions.
Sympathy can sometimes come across as insincere or patronizing.
Empathy is a key component of effective communication and building strong relationshi...
Environment refers to the natural world around us and the impact of human activities on it.
It includes air, water, land, and all living organisms.
Human activities such as pollution, deforestation, and climate change have a negative impact on the environment.
Conservation efforts such as recycling, using renewable energy sources, and protecting wildlife can help preserve the environment.
Environmental issues are glob...
Smarter BIZ Technologies Interview Experiences
14 interviews found
Anonymous
I applied via Referral and was interviewed in Sep 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Can you tell me about your previous work experience?
- Q2. What is the difference between sympathy and empathy?
- Ans.
Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings.
Sympathy is acknowledging someone's pain, but not necessarily feeling it yourself.
Empathy involves putting yourself in someone else's shoes and experiencing their emotions.
Sympathy can sometimes come across as insincere or patronizing.
Empathy is a key component of effective communication and building strong relationships.
Ex...
- Q3. How do you handle a angry customer?
- Ans.
I listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Offer a solution to their problem
Apologize for any inconvenience caused
Follow up with the customer to ensure their satisfaction
- Q4. Why should I hire you?
Interview Preparation Tips
(1 Question)
- Q1. Introduce yourself
I applied via Naukri.com
(6 Questions)
- Q1. Self introduction,A few basic questions about bpo sector
- Q2. Tell me about yourself
- Q3. How to handle a irated customer
- Ans.
To handle an irate customer, listen actively, empathize, apologize, offer a solution, and follow up.
Listen actively to the customer's complaint without interrupting
Empathize with the customer's frustration and show understanding
Apologize for the inconvenience caused to the customer
Offer a solution to the customer's problem or suggest alternatives
Follow up with the customer to ensure their satisfaction
- Q4. What is sympathy and empathy
- Ans.
Sympathy is feeling sorry for someone's situation, while empathy is understanding and sharing their feelings.
Sympathy is acknowledging someone's pain or struggle, but not necessarily feeling it yourself
Empathy is putting yourself in someone else's shoes and feeling what they feel
Sympathy is more surface-level, while empathy requires deeper understanding
Example of sympathy: 'I'm sorry you lost your job.'
Example of empat...
- Q5. What quality required for bpo secotor
- Ans.
Good communication skills, patience, problem-solving ability, adaptability, and customer-centric approach are essential qualities for BPO sector.
Excellent communication skills to interact with customers
Patience to handle difficult customers and situations
Problem-solving ability to resolve customer issues
Adaptability to work in a fast-paced and dynamic environment
Customer-centric approach to provide excellent service
Abi...
- Q6. Tell me something about Environment
- Ans.
Environment refers to the natural world around us and the impact of human activities on it.
It includes air, water, land, and all living organisms.
Human activities such as pollution, deforestation, and climate change have a negative impact on the environment.
Conservation efforts such as recycling, using renewable energy sources, and protecting wildlife can help preserve the environment.
Environmental issues are global an...
Interview Preparation Tips
I applied via Apna Jobs and was interviewed in Mar 2022. There was 1 interview round.
(2 Questions)
- Q1. Basic introduction round then language skills checked
- Q2. Criteria is Minimum Graduation
Interview Preparation Tips
I applied via Naukri.com
(5 Questions)
- Q1. Why should we hire you?
- Q2. What are your salary expectations?
- Q3. What is your family background?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Grammers and general basic knowledge
Interview Preparation Tips
(1 Question)
- Q1. What your current salary now
Interview Preparation Tips
Shaik Khadeer
I applied via Naukri.com and was interviewed in Aug 2021. There were 2 interview rounds.
(3 Questions)
- Q1. 1 what is advantage and dis advantage of on line shopping
- Q2. 2 What is customer service
- Q3. 3 How to handle a angry customer
- Ans.
I remain calm, listen actively, empathize, and provide solutions to resolve the customer's issue effectively.
Stay calm and composed to avoid escalating the situation.
Listen actively to the customer's concerns without interrupting.
Empathize with the customer by acknowledging their feelings, e.g., 'I understand why you're upset.'
Ask clarifying questions to fully understand the issue, e.g., 'Can you tell me more about wha...
It is a 40 min exam of 3 rounds they are English mcq 20 , paragraph re writing 4 and email writing 1.
in this assignment we should score 60 % and then if we qualified job training is given for 20 days and we should be certified in OJT and job is continued.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Jul 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Questions asked was Tell me what you understand by customer executive role?
- Q2. If I'm a customer and I'm not happy with the service make me happy.
- Ans.
Addressing customer dissatisfaction involves active listening, prompt action, and follow-up to ensure resolution and satisfaction.
Listen actively to the customer's concerns without interrupting, showing empathy and understanding.
Apologize sincerely for the inconvenience caused, acknowledging their feelings and the impact of the issue.
Investigate the issue thoroughly to understand the root cause and gather all necessary...
- Q3. What is difference between empathy and sympathy
- Ans.
Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.
Empathy is putting yourself in someone else's shoes and feeling what they feel
Sympathy is acknowledging someone's pain and expressing concern or pity
Empathy is about connection and understanding, while sympathy is about acknowledging and offering support
Example: Empathy is feeling sad when your friend is...
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Csat if u reach 87% u can good name if not no one treat u
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. All the questions related to your technical work experience throughout the carrier
Interview Questionnaire
1 Question
- Q1. I was asked regarding my communication skills, work experience, profile, typing skills and an exam was conducted at the end
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Interview Questions for Popular Designations
Overall Interview Experience Rating
based on 2 interview experiences
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Smarter BIZ Technologies Reviews and Ratings
based on 123 reviews
Rating in categories
|
Customer Care Executive
17
salaries
|  ₹1.2 L/yr - ₹4.3 L/yr |
|
Customer Support Executive
14
salaries
| ₹1.4 L/yr - ₹3 L/yr |
|
Team Lead
8
salaries
| ₹2.9 L/yr - ₹4 L/yr |
|
Network Engineer
7
salaries
| ₹2 L/yr - ₹2.7 L/yr |
|
Senior Software Engineer
6
salaries
| ₹6.4 L/yr - ₹20 L/yr |
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