Vayam Info Solutions Desktop Support Engineer L1 and L2 Interview Questions and Answers

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Q1. They had asked some questions of Solar sector...
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Q1. Discuss about Some personal questions as well as Location details
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Q1. LMS LOS CMS life cycle
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Q2. What is loan life cycle
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Loan life cycle refers to the stages involved in the processing and management of a loan.
• The loan life cycle includes origination, underwriting, funding, servicing, and collection.

• Origination involves the application and approval process.

• Underwriting involves assessing the borrower's creditworthiness and determining the terms of the loan.

• Funding involves disbursing the loan amount to the borrower.

• Servicing involves man...read more
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Q3. What is software life cycle
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Software life cycle is the process of developing software from conception to retirement.
• It includes phases like planning, design, development, testing, deployment, and maintenance.

• Each phase has its own set of activities and deliverables.

• The life cycle model can be iterative, sequential, or a combination of both.

• Examples of life cycle models include Waterfall, Agile, and DevOps.
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Q1. Insurance based
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Q1. About experience & previous company
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Q1. First round is telephonic technical interview.
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Q2. On telephonic conversation they are just asking some simple questions.
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Q1. 2nd round interview taking assistant manager on virtually
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Q2. They ask some moderate questions not to hard.
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Q1. 3rd round interview taking by it manager virtually.
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Technical Support Engineers troubleshoot issues, provide solutions, and ensure customer satisfaction through effective communication.
• Understand customer issues clearly by asking probing questions.

• Use remote access tools to diagnose and resolve technical problems.

• Document all interactions and solutions in a ticketing system for future reference.

• Provide clear and concise instructions to customers, ensuring they understan...read more
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Q2. They ask some basic questions related to your work.
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Q1. 4th round of interview taking by sr. It manager dhiraj Mishra.
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Q2. He's asking irrelevant questions and demotivate you.
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Dealing with irrelevant questions requires patience and strategic communication to maintain motivation and focus.
• Stay calm and composed; take a deep breath before responding.

• Redirect the conversation by asking clarifying questions, e.g., 'How does this relate to the issue at hand?'

• Use active listening to acknowledge their concerns, then steer back to relevant topics.

• Maintain a positive attitude; for instance, say, 'I a...read more
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