Zepto Senior Manager Interview Questions and Answers

To improve NPS, I would focus on enhancing customer experience, training and empowering employees, and implementing feedback systems.

• Enhance customer experience by providing personalized service and resolving issues promptly

• Train and empower employees to deliver exceptional service and handle customer complaints effectively

• Implement feedback systems like surveys and suggestion boxes to gather customer insights and addr...read more

Transitioning from another field to store management involves leveraging transferable skills and adapting to new challenges effectively.

• Identify transferable skills: Skills like leadership, communication, and problem-solving are valuable in any field. For example, managing a team in a previous role can translate to managing store staff.

• Learn the industry: Invest time in understanding retail operations, customer service...read more

To increase conversion, I will focus on improving customer experience, optimizing marketing strategies, and enhancing product displays.

• Enhance customer experience through personalized interactions and excellent service

• Optimize marketing strategies by targeting the right audience and utilizing social media platforms

• Improve product displays to attract attention and highlight key features

• Offer promotions and discounts to ...read more

Daily challenges include staff management, inventory control, and customer satisfaction, each requiring strategic solutions.

• Staff Management: Ensuring adequate staffing levels during peak hours. For example, I create a weekly schedule that accounts for busy times.

• Inventory Control: Managing stock levels to prevent shortages or overstock. I conduct regular audits and use inventory management software.

• Customer Satisfacti...read more