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Tele Calling Executive, BFSI
Equitas Small Finance Bank
posted 2 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle inbound and outbound customer calls to resolve queries and issues.
- Provide excellent customer service and ensure high levels of customer satisfaction.
- Meet daily and monthly targets for call volume and resolution rates.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate potential fraud cases to senior management.
Job Requirements
- Proven experience in telecalling, collections, or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Basic knowledge of banking products and services is an advantage.
- Strong problem-solving and analytical skills.
- Ability to build rapport with customers and provide effective solutions.
Employment Type: Full Time, Permanent
Read full job description
What people at Equitas Small Finance Bank are saying
Telecalling Executive salary at Equitas Small Finance Bank
reported by
7
employees
₹2.4
L/yr - ₹3.4
L/yr
33%
more
than the average Telecalling Executive Salary in India
View more details
What Equitas Small Finance Bank employees are saying about work life
based on 6.4k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Equitas Small Finance Bank Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Education Assistance 
Team Outings 
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