HeapTrace - Manager - Sales (4-6 yrs)

Key Responsibilities:

- Serve as the primary point of contact for clients post-onboarding, ensuring they are supported, informed, and satisfied with the products/services.

- Build and maintain long-term client relationships by addressing concerns, resolving issues, and providing ongoing support.

- Conduct regular check-ins with clients to ensure product adoption and gather feedback for future improvements.

- Lead a team of sales representatives, ensuring they are aligned with company goals and client needs.

- Regularly follow up with the internal sales team to monitor progress, ensure adherence to timelines, and address any challenges in a timely manner.

Qualifications & Skills:

- Minimum 4 years of experience in sales with at least 2 years in a team-leading or managerial capacity.

- Demonstrated ability to successfully manage and nurture client relationships after onboarding.

- Strong understanding of sales strategies, processes, and customer relationship management techniques.

- Excellent verbal and written communication skills, with the ability to engage effectively with clients and internal teams.

- Proven leadership skills with the ability to motivate and manage a team to achieve sales objectives.

- Strong problem-solving and conflict resolution abilities, especially in client-facing scenarios.

- Ability to manage multiple tasks and priorities efficiently, ensuring deadlines are met and client expectations are exceeded.

- Experience with CRM tools (HubSpot) is preferred