CX Training Professional - Instruction design

Role & responsibilities

The Instructional Designer plays an important part in the education of our customers and the implementation of an extraordinary customer education program. In this role, the individual will be responsible for

• Acquiring comprehensive technical knowledge of Honeywell Life Sciences quality management solutions and leveraging their knowledge of adult learning principles to create and maintain engaging learning experiences.
• Design, develop, and evaluate learning content to support multiple delivery typesincluding instructor-led (classroom and virtual), eLearning, self-paced, blended and accreditation.
• Leverage effective internal communication skills, including ability to lead presentations and coach training facilitators.
• Proactively manage documentation regarding Honeywell Life Sciences products and third-party tools to be leveraged for customer-facing and internal enablement.
• 10% travel may be required

Preferred candidate profile

• Bachelor's degree
• 3+ years of instructional design experience utilizing each of the components of the ADDIE model or other established models of instructional design
• 3+ years of experience in course design and development such as virtual instructor-led (vILT) and web-based eLearning
• 2+ years of Experience in software training design and development including hands-on lab environments
• 2+ years of experience with eLearning authoring tools and multimedia tools. Preferably Articulate 360 and TechSmith tools
• Experience with team collaboration and managing multiple projects/programs simultaneously
• Experience working with Salesforce and/or Amazon Web Services
• Working knowledge of Quality Management Systems
• Good understanding of Quality and Manufacturing Systems in Life Sciences, Medical Device, or Consumer Products sectors