Sr. Field Service Supervisor-(Regional Operations Leader)-India

Sr. Field Service Supervisor-(Regional Operations Leader)-India

Job Description and Roles & Responsibilities

As a Sr. Field Service Supervisor for Operations Management here at Honeywell, you will play a crucial role in driving the company's success. Your expertise in managing and driving seamless operations and building strong relationships within teams will enable you to effectively meet organization expectations. By identifying operational improvements, organizing and leading frequent meetings with the Field Service Professionals & Service Field Leaders focusing on operations performance metrics, customer satisfaction and process acquiescence drive for overall success of the company. You will report directly to our Service operations leader for India, and you'll work out of our Gurgaon location. In this role your strategic vision and operational excellence will drive the success of our operations, driving global initiatives, ensure Global Design Model adoption for Building Automation- Services Business which will directly impacting customer satisfaction and business growth. Support to drive NPIs & companys Digital solutions to improve serviceability to enhance customer satisfaction, strengthen the company's market position, and drive long-term business growth.

KEY RESPONSIBILITIES

• Support India service team-Field Service Professionals & Field Service Leaders on the effective adoption, implementation and compliance on operational metrics- NPS, CSAT, OTC-TAT & Productivity.
• Cover as a bridge between India team and Global operation groups for diverse digitization and Global Design Model drive.
• Drive on time service contract renewals. Deployment of consistent MOS across the team, in coordination with local & global teams. Achieve 95% On-Time Renewal Rate. Follow up directly with FSS/SBL/AM and constantly update individual contracts tracking list.
• Lead & align with AMS GDM Data Model and Governance Model. Prioritize & deploy data excellence programs in all regions track/publish monthly savings/benefits.
• SMS productivity improvement, SMS adoption-100%, Enterprise Asset Management- implementation. Support AMS and SMS data cleansing and process standardization for all enhancements and changes.
• Support on CPQ Enhancements and support India service team.
• Drive and support Titan-Customer Portal adoption and integrate to data process where applicable.
• Data improvements by actions that reduce wastage and barriers to execution.
• Strong collaboration with regional teams to Deploy Tools & Processes to improve efficiency.
• Execute internal and external MOS on services delivery, system performance and improvement actions.

MUST HAVE

• Minimum of 12years of experience in the field of service operations or a related technical role.
• Strong leadership and interpersonal skills.
• Strong business acumen and understanding of market dynamics.
• Ability to effectively influence multiple regional people and prioritize tasks.
• Customer-focused mindset with a passion for delivering exceptional results.
• Ability to work independently and as part of a team.
• Excellent soft & technical skills, Excel, PowerPoint, data churning-expertise.
• Trained and experienced on Power-BI, SAP & knowledge of building automation systems environment.
• Strong problem-solving and decision-making abilities.
• Excellent communication and customer service skills.

WE VALUE

• Bachelor’s degree in engineering or a related field.
• Experience in the building automation industry.
• Certifications in relevant technical areas.
• Knowledge of industry regulations and standards.

Continuous learning and staying updated with industry advancements.