Field Service Manager - SmartCity

As a Field Service Manager for SmartCity Service Management here at Honeywell, you will play a crucial role in driving the efficiency and customer satisfaction of our SmartCity Service operation. Your expertise, in managing givenrment customers/ PSU accounts, driving seamless & centralized projects and building strong relationships, will enable you to effectively meet customer needs and exceed their expectations. By identifying operational improvements & creating value for customers, finding business opportunities, delivering tailored solutions, you will contribute to revenue growth and customer satisfaction.

You will report directly to General Manager Services and matrix to our SmartCity Operations leader, and you'll work out of our Pune/Gurgaon/Bengaluru location.

KEY RESPONSIBILITIES

• Driving seamless & centralized operations and building strong relationships, serving as the key escalation authority within Smart City Service operations.
• Build and maintain strong relationships with key stakeholders at customer locations, understanding their business needs and providing tailored systematize solutions across customer sites/locations.
• Fix the financial burdens and create business cases for improvement.
• Strong collaboration with regional service business leaders
• Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations.
• Maintain a high level of customer satisfaction through an effective communication and problem resolution approach.
• Execute internal and external MOS on services delivery, system performance and improvement actions.
• Identify new business opportunities within existing sites and collaborate with cross-functional teams, Sales & regional operations to deliver value-added solutions.

MUST HAVE

• Minimum of 12 to 15 years of experience in the field of projects/ services .
• Project Management experience of minimum 6 years with proficiency in MS PROJECT, SAP, CORA tools. Honeywell/similar multinational companys experience shall be preferred.
• Experience in handling government customers /PSUs.
• Experience in Project P&L of size about $10M.
• Team Management
• Strong leadership and interpersonal skills.
• Strong business acumen.
• Ability to effectively manage multiple accounts and prioritize tasks.
• Customer-focused mindset with a passion for delivering exceptional results.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.
• Bachelor’s degree in engineering or a related field.