Sr Field Service Supervisor

As a Field Service Leader for Airfield Ground Lighting Solutions here at Honeywell, you will play a crucial role in driving the company's success. Your expertise as people manager and driving a team of engineers and supervisors for seamless operations and building strong relationships with customers will enable you to effectively meet customer needs and exceed their expectations. By identifying operational improvements & creating the life cycle solutions, finding business opportunities, delivering tailored solutions, you will contribute to revenue growth, customer satisfaction, and the overall success of the company. You will report directly to our Airport Service Leader and Matrix alignment with Service operations Leader-India, and you'll work out of our Gurgaon location. In this role, you will impact on the company by effectively managing, delivering standardized services, SLA & KPI delivery, support revenue growth, and contributing to the company's overall financial success. Your ability to build strong relationships with customers, create customer approved standards for deployed solutions, improve serviceability to enhance customer satisfaction, strengthen the company's market position, and drive long-term business growth.

KEY RESPONSIBILITIES

• Managing 1-2 accounts for seamless operations and building strong relationships, serving as the primary point of contact for customers.
• Maintenance solutions to the customers, to pursue maintenance orders and retrofit jobs.
• Ensure customer satisfaction through direct association with client representatives, customers and service recipients and provide solutions.
• Lead a team and manage subcontractors for the maintenance / projects, T&C works.
• Supervise and monitor site works / progress. Perform system design / project execution.
• Schedule and plan resources at site level, e.g., manpower, materials delivery, tools.
• Estimate materials costs and quantities.
• Support service and maintenance of Honeywell and third-party equipment.
• Carry out HSE hazard and risk assessments.
• Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin.
• Ensure the teams delivery of agreed services on time, within scope, and within budget.
• Lead team of direct reports in a common direction. Organizing and leading frequent meetings with direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance.
• Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels.
• Lead and manage service team in the effective adoption, implementation and compliance with HBS Global and local policies, processes, procedures, service tools and best business practices.
• Ensures service contracts, additional work and small service projects are resourced properly.
• Develop relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available.
• Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function.
• Build effective teams committed to organizational goals, foster collaboration among team members and between
• teams.
• Actively discourages silo mentalities and attitudes.
• Ensure a safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement.
• Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld.
• Monitor and analyze performance metrics to identify areas for improvement. Create RCAs for critical issues and robust SOPs for onsite operations.
• Maintain a high level of customer satisfaction through an effective communication and problem resolution approach.
• Drive & upsell the NPI, BTI & Digital Solutions at across customer sites/locations.

MUST HAVE

• Minimum of 15 years of experience in the field of Airport Field Lighting Solutions.
• Must have strong knowledge on ICAO, FAA & DGCA-CAR Standards.
• Highly skilled and experienced in all CAT-I,II & III AGL solutions.
• Experience in managing large teams- Direct & Contracted workforce.
• Strong leadership and interpersonal skills.
• Strong business acumen and understanding of market dynamics.
• Customer-focused mindset with a passion for delivering exceptional services.
• Excellent technical knowledge of the Civil Aviation Environment.
• Strong problem-solving and decision-making abilities.
• Excellent communication and customer service skills.

WE VALUE

• Bachelor’s degree in engineering or a related field.
• Experience in the Airport Field Lighting Solutions.
• Certifications in relevant technical areas by ICAO, AAI, DGCA & FAA.
• Knowledge of industry regulations and standards.
• Continuous learning and staying updated with industry advancements.