Financial Analyst

About the Job

We are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance program performance visibility. This role involves contributing to various projects, conducting ad-hoc analyses, and providing timely information and support for strategic decision-making.

As a Financial Analyst, You Will

• Gather and organize extensive datasets from diverse sources
• Uncover patterns and trends in data to guide business decisions
• Develop and maintain databases and data systems for accuracy and efficiency
• Generate reports and visualizations to convey findings and insights to stakeholders
• Collaborate with cross-functional teams to drive data-driven decision-making
• Continuously monitor and evaluate data for areas of improvement or optimization
• Stay updated on industry trends and advancements in financial analysis techniques

As a Financial Analyst, You Have

• A bachelors degree in Commerce or Finance is preferred
• The ideal candidate will have 2-3 years of experience in a Financial Analyst role, preferably within a contact center environment
• Experience in financial analysis and data management is required
• Proficiency in maintaining and developing reporting tools is highly desirable
• Strong proficiency in Excel and G-Suite applications, including Google Sheets, Docs, Slides, and Google Studio is necessary
• Proficiency in fine-tuning data queries, particularly strong Power Query skills, is required
• Possess strong analytical skills to derive meaningful insights from complex data sets
• Demonstrate excellent communication skills to present findings clearly and concisely to stakeholders
• Pay attention to detail to ensure accuracy in data analysis and reporting
• Work with large data sets and databases effectively
• Utilize data visualization tools such as Excel and Google Studio for creating visual representations of data
• Understand business operations and objectives to align financial analysis with business goals
• Adaptability to work in a fast-paced, constantly changing environment
• Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in financial analysis