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Learning And Development Specialist
LifeCell International
posted 3 weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Training Needs Analysis (TNA) & Design and Development of Training Content-Conduct in-person assessments and collaborate with teams to identify skill gaps; design customized training content that meets CS and healthcare process requirements. Plan training sessions based on market research, competitor analysis, visual & audio aids.
- Delivery of Customer Service and Compliance Training-Facilitate in-person training sessions for CS & other teams, ensuring engagement and effectiveness in topics such as communication, empathy, system use, and regulatory compliance.
- New Hire Onboarding and Induction Programs-Manage physical onboarding sessions for new hires, providing a structured introduction to company culture, healthcare processes, and tools used in the workplace.
- Evaluation of Training Effectiveness, Documentation and Reporting-Conduct assessments, monitor learner performance in the workplace, and maintain detailed documentation and reporting for audits and process reviews.
- Stakeholder Coordination and Communication-Engage in daily coordination with QA and HR teams for training planning, feedback loops, and continuous alignment with business goals.
- Continuous Improvement in Training Processes-Collect real-time feedback during training and floor interactions, analyze performance trends, and revise training modules to address recurring issues.
- Mock Drills and Scenario-Based Training Exercises-Conduct live simulations, role-plays, and process-specific drills on-site to prepare CS staff for real-time scenarios and client interactions.
- Onsite Monitoring and Floor Support Post-Training-Provide direct floor support, observe associate performance post-training, and offer immediate coaching and reinforcement for applied learning.
- Work-from-Office (WFO) Training Coordination-Manage all logistics and setup for on-site training sessions and maintain attendance and participation discipline.
Employment Type: Full Time, Permanent
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What people at LifeCell International are saying
What LifeCell International employees are saying about work life
based on 668 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
LifeCell International Benefits
Job Training 
Health Insurance 
Free Transport 
Team Outings 
Work From Home 
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LifeCell International Bangalore / Bengaluru Office Location
Bengaluru Office
657, 2nd Floor, Above KTM Kawasaki Showroom, Binnamangala Nagar, 100 Feet Rd, Stage 1, Indiranagar, Bengaluru, Karnataka 560038, India
Bengaluru
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