Learning And Development Manager

Assistant Manager - Learning & Development

Job Purpose/Summary:

The Assistant Manager - Learning & Development supports the design, delivery, and coordination of training programs to enhance employee performance across all restaurant outlets. The role plays a key part in developing Assessment Centres for BOH and FOH staff at each level, ensuring structured employee evaluation, growth, and promotions while aligning training initiatives with operational standards and brand values.

Educational Qualification:

Masters program in HRM or MBA in HR

Experience:

5-7 years of experience in HR with experience in Learning and Development role

Job Description:

• Assist in developing and implementing L&D strategies and training programs for restaurant

staff.

• Conduct training needs analysis to identify skill gaps and recommend appropriate learning solutions.
• Design, develop, and implement Assessment Centers for BOH & FOH roles across all job levels to evaluate employee competencies, technical skills, and behavioral attributes.
• Develop competency frameworks and assessment tools tailored to each job level and function. • Deliver training sessions, workshops, and on-the-job coaching for front-line and support for managerial staff.
• Coordinate onboarding and induction programs for new employees. • Support the creation of training materials, SOP manuals, and e-learning modules. • Collaborate with department heads to identify high-potential employees and build development plans through the Assessment Centre outcomes.
• Monitor training effectiveness through feedback, assessments, and performance evaluations. • Ensure training programs align with business goals and operational excellence.
• Maintain training records and prepare regular reports on employee progress and development.
• Stay updated on industry best practices and suggest innovative training methods.
• Support to promote a culture of continuous learning and development across the business

Key Performance Indicators (KPIs)

1. Successful implementation and execution of Assessment Centers

2. Internal promotion rate of high-potential employees through assessment outcomes.

3. Feedback scores from participants on training sessions.

4.Adherence to training timelines and budget.

5. Consistent reporting and documentation accuracy & ROI

6. Impact of L&D initiatives on customer service ratings and operational performance. 7.Percentage of employees trained against L&D targets / Employee participation in the training programmes.

Key Interactions

• Functional heads/ Ops Managers / RMs/ RGMs

• Team members within and outside the function

• External consultants/vendors

Knowledge/Experience

• Functional Experience
• Managing Dynamic Work Environment
• Stakeholders Management
• Knowledge of latest trends on talent management practices

Relevant Industry : Hospitality only preferred.

Skills / Competences:

• Strategic Mindset

• Digital Driven

• Critical Thinking

• Customer Focus

• Relationship and networking ability

Interested candidates can connect on

HR- 9324909992

sagar@pshpl.com