Manager - Operations (7-8 yrs)

- Ensure all operations are carried on in an appropriate, cost-effective way.

- Improve operational management systems, processes and best practices.

- Be aware of licensing and liaisoning requirements of the states we are operating in.

- Formulate strategic and operational objectives.

- Manage budgets and forecasts.

- Perform quality controls and monitor KPIs of team members.

- Recruit, train and supervise staff.

- Ensure customer satisfaction by delivering projects efficiently and on time.

- Scheduling and daily planning of team members.

- Grooming subordinates by identifying weaknesses and creating appropriate training programs.

- Effectively maintain relationships with all vendors.

- Effectively maintain relationships with all clients.

- Formulating and managing escalation matrix.

- Ensure handover of documents and proper training is given to customers on completion of project.

- Creating and implementing processes for smooth functioning of the department.