Senior Infrastructure Engineer - Technical Support (6-8 yrs)

Responsibilities :

- Assist in Tier 3, 24x7 technology support for escalated Infrastructure Engineering issues.

- Assist with strategic projects to design, deploy, manage and maintain infrastructure systems across the technology verticals of : Network, Storage, Compute, Virtualization, Telephony, Cloud Infrastructure and Automation & Orchestration.

- Will assist with system monitoring, performance tuning, capacity planning, and lifecycle managment to ensure the highest level of system and infrastructure availability.

- Work to expand working knowledge of infrastructure related security strategies and concepts. Apply that to knowledge to ensure systems meet or exceed standards.

- Collaborate with vendors and other relevant IT personnel as required in support of enterprise applications, and hardware.

- Work to increase individual technology skill proficiencies through continued education and training opportunities related to areas of responsibility and interest.

- Maintain and respect all confidential information.

- Demonstrate professional, friendly interaction with peers, members and vendors which are consistent with organizational values and philosophies.

- Able to handle aggressive mission critical deadlines and dynamic workloads.

- Self-starter

- Familiarity with technical documentation standards, tools and processes

- Critical thinker

- Willingness to see out and learn from senior team mentors to improve overall understanding and skills.

- Eagerness to take on tasks outside routine or comfort zone.

- Effective communication skills both written and verbal.

- Coordinating with US team and India team.

- Promotes honest and open communication throughout the credit union.

- Understanding of monitoring and alerting systems.

- Self-sufficient troubleshooter able to seek out answers or solutions to technical challenges with minimal assistance.

- Willingness to seek direction and guidance from teammates and managers.

- Must be able to work in a team environment.

- Must be detail oriented with ability to maintain and organize workloads.

- Must be able to maintain highly confidential information.

- Ability to communicate effectively in writing and orally.

- Ability to resolve interpersonal conflict and miscommunications.

- Plan and coordinate lifecycle and capacity management

Expectations from the candidates current role/profile :

- Must and in-depth experience in Palo Alto.

- Expert in Network Technologies : Cisco ACI, Nexus/Catalyst, AVI Load Balancer, Wiring.

- Expert in Micro-segmentation experience (ACI/NSX).

- Expertise in Telecom and networking (preference is i3)

- Experience with Cisco UCS infrastructure.

- Good hands-on in Storage Technologies : Pure, Cohesity.

- Experience managing and implementing identity providers and federated identity services. (Microsoft ADFS, SAML 2.0, Azure Authentication and Conditional Access)

- Experience architecting, deploying, and supporting technologies leveraging cloud-based platforms such as Microsoft Azure Networking.

- Experience with scripting, automation, and orchestration technologies to create efficiencies. PowerShell, Python, Puppet/Chef, Ansible, Terraform, etc.

- Experience performing enterprise level patch and vulnerability management.

- Familiarity with change management and ITSM.

Skill Set Required - Must Have :

- Palo-Alto expertise and in-depth knowledge

- Certification - CCT, VCA, MCSA or others of comparable level

- 1 year of Banking/Credit Union experience

- Network Technologies : Cisco ACI, Nexus/Catalyst, DNS Networking, AVI Load Balancer, Wiring

- Micro-segmentation experience (ACI/NSX)

- Storage Technologies : Pure, Cohesity

- PowerShell, Python, Puppet/Chef, Ansible, Terraform

- Patch and vulnerability management

- Experience managing enterprise phone systems. (I3/Interactive Intelligence)

- Familiarity with change management and ITSM

- Information security technologies including log management, mobile device management (MDM), multi factor authentication (Azure MFA).

- Communication Skill and experience working with USA team