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350 Teleperformance Jobs
Healthcare process Team Leader
2-4 years
₹ 3L/yr - 6.5L/yr
Thane, Mumbai
1 vacancy
Healthcare process Team Leader
Teleperformance
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets.
- Oversee escalation management, attrition control, shrinkage reduction, and rostering processes.
- Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs).
- Collaborate with cross-functional teams to identify areas for improvement in BPO operations.
- neelam.shahu@teleperformance.com
Employment Type: Full Time, Permanent
Read full job description
What people at Teleperformance are saying
Process Team Leader salary at Teleperformance
reported by
4
employees
with 3-18
years exp.
₹2.4
L/yr - ₹4.6
L/yr
37%
less
than the average Process Team Leader Salary in India
View more details
What Teleperformance employees are saying about work life
based on 32.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Teleperformance Benefits
View more benefits
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