Tufropes - Quality Assurance Manager (12-15 yrs)

About the Role:

We are seeking an experienced and highly skilled Quality Assurance Manager / Sr. Manager to join our team at our Masat facility in Daman / INDIA. This is a critical leadership role responsible for championing and overseeing all aspects of product quality throughout the plant.

The ideal candidate will possess a strong background in quality management systems, a deep understanding of manufacturing processes, and a proven ability to drive continuous improvement. You will be instrumental in ensuring customer satisfaction, reducing the cost of poor quality, and fostering a culture of zero defects.

Experience: 12 - 15 years, with a minimum of 5 years in a leadership or lead quality role.

Location: Masat, Daman/INDIA

Key Responsibilities:

Overall Product Quality Management:

- Take comprehensive ownership for all product quality issues arising within the plant.

- Drive the systematic generation, implementation, and verification of Corrective and Preventive Actions (CAPA) and 8D reports to effectively resolve quality non-conformances.

Customer Quality Assurance & Communication:

- Ensure timely, accurate, and professional communication with customers regarding quality-related conflicts or issues.

- Oversee the resolution of customer quality concerns by the local plant team, maintaining high levels of customer satisfaction.

Quality Performance & Cost Reduction:

- Responsible for monitoring and improving the overall quality level of products.

- Lead initiatives for the reduction and review of the Cost of Poor Quality (COPQ), developing and implementing improvement plans and controls on delivered product quality.

Sustained Corrective Actions:

- Implement robust systems and processes to ensure that corrective actions taken for past quality issues are followed in a sustained manner.

- Proactively prevent the re-occurrence of previously identified quality problems, driving long-term reliability.

Process Quality Communication:

- Ensure clear, concise, and timely communication of all process quality performance and issues to the Operations Manager, facilitating collaborative problem-solving.

Standard Room & Calibration Management:

- Establish and maintain a structured system to ensure all activities within the standard room, particularly calibration procedures, are performed accurately and according to schedule.

Zero Defect Quality System Development:

- Design, build, and implement robust processes and systems aimed at achieving and maintaining a "zero defect" quality standard across all manufacturing stages.

Supplier Quality Management:

- Collaborate closely with the Supply Chain Management (SCM) team to manage and improve supplier quality, ensuring incoming materials meet stringent quality specifications.

Technical Guidance & Problem Solving:

- Possess strong knowledge of metallurgy, engineering drawings, and the ability to interpret them.

- Provide expert guidance to all functional teams on technical means and results to effectively resolve complex quality issues.

Quality Management System (QMS) Implementation:

- Drive the effective implementation and maintenance of all QMS activities within the plant, in close coordination with the Central Management Representative (MR).

- Ensure compliance with relevant ISO standards and other industry-specific quality certifications.

Quality Representation:

- Act as the key representative for the quality function within internal unit forums, management reviews, and during interactions with customers and suppliers.

Required Technical/Functional Skills:

- Advanced Problem-Solving Techniques: Demonstrated expertise in various problem-solving methodologies (e.g., 8D, Fishbone, 5 Whys, Root Cause Analysis).

- Quality Management Systems (QMS): In-depth knowledge and practical experience with ISO 9001 and other relevant quality management standards. Experience with internal and external audits.

- Statistical Tools & Data Analysis: Proficiency in statistical process control (SPC), Measurement System Analysis (MSA), Design of Experiments (DOE), and other statistical tools for data analysis and decision-making.

- Manufacturing Process Knowledge: Comprehensive understanding of various manufacturing processes, including but not limited to extrusion, injection moulding, and textile polymers.

- New Product Development (NPD) & Validation: Experience in the quality aspects of New Product Development (NPD), including product validation, testing, and approval processes.

Required Behavioral Skills:

- Customer-Centric Approach: A strong commitment to understanding and meeting customer needs, with a focus on delivering superior product quality and service.

- Ownership & Decision-Making: Takes full ownership of responsibilities, demonstrates strong accountability, and possesses the ability to make sound, timely decisions under pressure.

- Problem Solving & Analytical Thinking: Highly analytical mind with exceptional problem-solving capabilities, able to dissect complex issues and develop effective solutions.

- Communication & Collaboration: Excellent verbal and written communication skills, with the ability to articulate complex technical information clearly. Strong collaborative spirit, capable of working effectively with cross-functional teams and external stakeholders.

Why Join Tufropes?

At Tufropes, you will be part of a forward-thinking organization that values innovation, quality, and continuous improvement. This role offers a significant opportunity to lead and shape the quality landscape of our Masat plant, making a direct impact on our products and customer satisfaction. We offer a challenging and rewarding environment where your expertise will be highly valued, and your professional growth will be supported. If you are a dedicated quality professional with a passion for excellence, we encourage you to apply!