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Production Agent - L1
Wipro
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
* The agent is responsible mainly for meeting all client SLAs. He should have a proper understanding of the company policies in terms of integrity, compliance, floor etc. He should have good task and management skills.
* Responsible for completing login hours as per client requirements and adherence to break schedules. Manage progress of orders within committed time lines.
* Responsible to work as per defined client working instructions and responsible for meeting all client metrics as per the SLA.
* Attend respective team meetings/huddles.
* LIDAR Labelling experience of minimum 6 to 12 months
* Professional English language skills- should be able to seamlessly communicate with internal teams.
* Service oriented and customer focused
* Ability to prioritize tasks appropriately and recognize when issues need escalation
* Good eye sight
Mandatory Skills: Customer Service(Product&Service).Employment Type: Full Time, Permanent
Read full job description
What people at Wipro are saying
Rating based on 3 Production
reviews
Anonymous · Other
in Hyderabad / Secunderabad
Likes
Good environment and nice culture.teammates are supportive and the management is transparent.company policiesare good, appraisals are fair and they give good salary hikeand bonus every year.
Dislikes
Low salary is the major problem for freshers
Production salary at Wipro
reported by
18
employees
₹1.5
L/yr - ₹4.3
L/yr
28%
less
than the average Production Salary in India
View more details
What Wipro employees are saying about work life
based on 58k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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