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Wipro Hiring For experienced in Quality Analyst/Auditor

2-5 years

₹ 3L/yr - 4.8L/yr

Hyderabad / Secunderabad

6 vacancies

Wipro Hiring For experienced in Quality Analyst/Auditor

Wipro

posted 1 day ago

Job Description

Greetings from WIPRO,


We are hiring experienced candidates in Quality Analyst/Auditor


Role:
The purpose of this role is to conduct audits to ensure quality compliance within the account.


Responsibilities:

  • Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
  • For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
  • Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
  • Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
  • Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Behavioral Competencies:

  • Project Management Skills
  • Analytical Skills
  • Execution Excellence
  • Passion for results
  • Stakeholder Management

Specifications:


  • Excellent English communication
  • Work location- Hyderabad
  • Work from Office role.
  • Should be flexible to work in rotational shifts
  • Qualification- Any graduate
  • Level- L2
  • Need immediate joiners
  • Working days- 5 Days a week with 2 days of week off.

Documents required:

  1. Updated Resume with photograph attached
  2. Govt. ID proof with updated photograph
  3. Previous/Current organization last 3 months Pay slips.
  4. All previous & recent organizations offer & experience letters.
  5. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation)

Thanks & Regards,

Wipro TA Team



Employment Type: Full Time, Permanent

Read full job description

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What people at Wipro are saying

3.8
Rating based on 428 Quality Analyst reviews

Likes

Awesome working condition, supporting team leaders and colleagues and full work satisfaction. Get promotions by doing hard work ... Job security

  • Skill development - Good
  • +5 more
Dislikes

Salary is very less even though u get any promotion. But you will get more knowledge if you are okay with less salary It will be best company to learn and gain knowledge

  • Salary - Poor
Read 428 Quality Analyst reviews

Quality Analyst salary at Wipro

reported by 3k employees
₹1.8 L/yr - ₹6 L/yr
29% less than the average Quality Analyst Salary in India
View more details

What Wipro employees are saying about work life

based on 57.6k employees
64%
72%
63%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wipro Benefits

Submitted by Company
Family and Parenting
Perks and Benefits
Health Care & Insurance
Financial & Retirement
Professional Support
Vacation and Time off
Submitted by Employees
Cafeteria
Health Insurance
Soft Skill Training
Free Transport
Job Training
Work From Home +6 more
View more benefits

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