Wipro Hiring For experienced in Quality Analyst/Auditor

Greetings from WIPRO,

We are hiring experienced candidates in Quality Analyst/Auditor

Role:
The purpose of this role is to conduct audits to ensure quality compliance within the account.

Responsibilities:

• Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines
• For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week
• Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required
• Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
• Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes.

Behavioral Competencies:

• Project Management Skills
• Analytical Skills
• Execution Excellence
• Passion for results
• Stakeholder Management

Specifications:

• Excellent English communication
• Work location- Hyderabad
• Work from Office role.
• Should be flexible to work in rotational shifts
• Qualification- Any graduate
• Level- L2
• Need immediate joiners
• Working days- 5 Days a week with 2 days of week off.

Documents required:

1. Updated Resume with photograph attached
2. Govt. ID proof with updated photograph
3. Previous/Current organization last 3 months Pay slips.
4. All previous & recent organizations offer & experience letters.
5. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation)

Thanks & Regards,

Wipro TA Team