Process Associate -HR Praity

PRINCIPAL RESPONSIBILITIES:

ü  Work on the various front offices client tools as required for the specific queues and provide customer service through calls.

ü  Understand customer queries received through calls and act accordingly.

ü  Maintain a healthy and clean work environment & adhere to company policies and procedure.

ü  Continuous up gradation of process knowledge as required

CRITICAL SKILLS REQUIRED

ü  Excellent communication skills.

ü  Comprehension - Ability to clearly understand the problem statement

ü  Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.

ü  Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.

ü  Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs

• Desired Skills: -

ü  Self-Discipline

ü  Learning and decision making

ü  Patience and action oriented

• Technical skills: -

ü  Basic Working knowledge of Computer &

ü  Knowledge of desktop computer system

CANDIDATE SPECIFICATION

• Must have

ü  Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ).

ü  Comprehension skills to understand & communicate with all customers effectively.

ü  Telephone etiquettes.

Candidate should be comfortable for a F2F interview at Airoli Mindspace