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WNS
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104 WNS Jobs
Associate
WNS
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Key Responsibilities: Respond to customer inquiries and issues via chat and voice channels, providing timely and professional assistance. Learn about our products or services and effectively communicate information to customers. Document and maintain records of customer interactions and transactions using our customer relationship management (CRM) system. Collaborate with experienced team members to resolve customer concerns and enhance your skills. Provide detailed product or service information, resolve customer concerns, and offer appropriate solutions to ensure customer satisfaction. Handle a diverse range of customer service requests, including billing inquiries, technical support, and general inquiries.
Employment Type: Full Time, Permanent
Read full job description What people at WNS are saying
Rating based on 1.1k Associate
reviews
Anonymous · Finance & Accounting
in Pune
Training, some colleagues are supportive
Toxic culture, forced weekend work, favouritism, unfair internal Transfers, management doesn’t approve weekend OT
Associate salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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