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ICICI Bank

4.0

based on 42.2k Reviews

Video summary

Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Support Executive Reviews

Updated 20 Mar, 2025

Category Ratings

4.6

Job Security

4.5

Company Culture

4.1

Promotions

4.0

Work-Life Balance

4.0

Skill Development

4.0

Work Satisfaction

3.9

Salary

What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

36% employees reported

Flexible timing

33% employees reported

Within city

58% employees reported

View more detailed insights

Gender based rating

4.7

Rated by Women

9 reviews

4.4

Rated by Men

10 reviews

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19 reviews found

Sort By: Popular

Customer Support Executive in Kasaragod

Full Time

Banking Operations Department

4.0

updated on 17 Sep 2023

Likes

Friendly behavior and support by seniors

Dislikes

Product selling pressure

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

updated on 30 Oct 2024

Likes

Only the outlook of the organization is good

Dislikes

No respect to the agents Rude behavior Sales Pressure and targets

Work Details

Work days: Alternate Saturday off (Strict Timings)

What people are saying about ICICI Bank

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spectacularmasala

7h (edited)

works at

ICICI Bank

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Customer Support Executive in Gachibowli

Full Time

Phone Banking Department

5.0

updated on 23 Nov 2022

Likes

Nice to work with ICICI Bank good atmosphere and good management

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Medak

Customer Service & Sales Department

3.0

updated on 11 Apr 2021

Likes

Health policy and good opportunity development pramotion

Dislikes

Work pressure and personally not comfortable with team of icici and also we go to collection outside field but we are not collection team and we are present marketing advertising ..

Work Details

Actually I am new joining u don't know complete information u will review next time

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Petrol allowance

Read ICICI Bank Customer Support Executive Reviews based on locations

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Customer Support Executive in Guwahati

Phone banking, senior Customer Service representative Department

5.0

updated on 22 Dec 2019

Likes

Salary does not meet expectations as per experience

Dislikes

Salary/appraisal

Work Details

Excellent

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Support Executive in Villupuram

Full Time

Senior officer Department

4.0

updated on 28 Jun 2022

Likes

Brand ambassador

Dislikes

Salary hike

Work Details

Not awful

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

audit -back end process Department

5.0

updated on 18 Jul 2019

Likes

Work is good.Managers are supporive with the employess,and bank policy is to good.

Dislikes

Some times if target is not reached with in the time,they will extend the shift

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

E service Department

4.0

updated on 16 Jul 2019

Likes

Discipline ,maintenance ,culture of the bank

Dislikes

Everything is good no bad about icici

Work Details

Assisting the customers through Live chats ,e mails,video calling for saving account and credit card queries

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

Phone banking Department

4.0

updated on 18 Mar 2019

Likes

Good experience

Dislikes

Work stress was too high for employees and insufficient leaves given by higher officials

Work Details

Work timings: Flexible Timings

Customer Support Executive in Hyderabad / Secunderabad

IBG Department

4.0

updated on 01 Nov 2022

Likes

Time management

Dislikes

Even if you are topper in team the senior will get promotion and not you

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

Customer service Department

3.0

updated on 25 Sep 2017

Likes

The innovation and work life is best.

Dislikes

Career growth and salary

Work Details

Boring ..

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

non voice email process (3-1account) Department

5.0

updated on 08 Apr 2018

Likes

everything.

Dislikes

except cab nothing is dislike for me.There is no cab facility.

Work Details

its good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

finance Department

5.0

updated on 22 Mar 2018

Likes

Good Envirnonment

Dislikes

nothing to dislike

Work Details

Exciting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Thane

CUSTOMER SERVICE Department

5.0

updated on 14 Nov 2019

Likes

GOOD DISCIPLINE, TRAINING, STAFF SUPPORT

Dislikes

NO PROPER CAFETERIA AND CANTEEN FACILITY

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Top Rated Mega Company - 2025

Top Rated Company for Women - 2025

Top Rated Banking Company - 2025

#8 Top Rated Mega Company - 2024

#1 Top Rated Banking Company - 2024

HQ - Mumbai, Maharashtra, India

Banking

1 Lakh+ Employees (India)

Public

Financial Services

People also ask about ICICI Bank's Customer Support Executives

Is ICICI Bank a good place to work for Customer Support Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.5 out of 5 from over 19 employee reviews, it's clear that most customer support executives have a positive experience working at ICICI Bank. Job Security holds the highest rating at 4.6, while salary & benefits is rated the lowest amongst all factors at 3.9.

Does ICICI Bank pay their Customer Support Executives well?

According to AmbitionBox reviews, ICICI Bank customer support executives rate their salary and benefits at 3.9 out of 5, based on 19 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Bank's customer support executives salaries here .

How is the work culture at ICICI Bank for Customer Support Executives?

Work culture at ICICI Bank for customer support executives is rated 4.5 out of 5 by 19 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank.

How is the job security at ICICI Bank for Customer Support Executives?

Based on 19 reviews on AmbitionBox, ICICI Bank's customer support executives rate job security at 4.6 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

ICICI Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 36% of employees reported the working days at I...