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Utkarsh Small Finance Bank

3.8

based on 3.6k Reviews

Video summary

Company Overview

Company Locations

Utkarsh Small Finance Bank Customer Service Officer Reviews

Updated 23 Jun, 2025

Category Ratings

3.5

Job Security

3.4

Skill Development

3.2

Company Culture

3.1

Salary

3.1

Promotions

3.0

Work-Life Balance

3.0

Work Satisfaction

What employees say about Utkarsh Small Finance Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

98% employees reported

Monday to Saturday

45% employees reported

Flexible timing

39% employees reported

No travel

58% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

70 reviews

3.4

Rated by Men

193 reviews

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Top Mentions in Utkarsh Small Finance Bank Customer Service Officer Reviews

274 reviews found

Sort By: Popular

Customer Service Officer in Bhubaneswar

Full Time

Operations Department

1.0

updated on 21 Apr 2025

Likes

Nothing

Dislikes

I am working here from last 2years but the environment of USFB as specially east zone is very bad. And the salary structure of utkarsh is very poor literary am getting frustrated day by day. Not only salary.. promotion is also hold on and till now our increment is not done..work satisfaction is zero.

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Officer in Begusarai

Full Time

Operations Department

4.0

updated on 10 Apr 2025

Likes

Skill development & company culture like working at utkarsh small finance bank

Dislikes

Working life balance dislike working at utkarsh small finance bank

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Chennai

Full Time

Banking Operations Department

5.0

updated on 04 Mar 2025

Likes

Here I get more job security and good salary hike and very helpful and friendly higher officials

Dislikes

I didn't find any dislikes

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Utkarsh Small Finance Bank Customer Service Officer Interview Questions

A Customer Service Officer was asked 3mo agoQ. What is customer profiling?

Read all Customer Service Officer quest...

A Customer Service Officer was asked 3mo agoQ. How would you convince a customer to open an account?

Read all Customer Service Officer quest...

Get interview-ready with top interview questions & answers

A Customer Service Officer was asked 3mo agoQ. What is your greatest achievement?

Read all Customer Service Officer quest...

A Customer Service Officer was asked 3mo agoQ. What are your achievements?

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A Customer Service Officer was asked 3mo agoQ. What is your work experience?

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Customer Service Officer in Udaipur

Full Time

Audit & Control Department

3.0

updated on 14 Feb 2025

Likes

Bank is very good. Bank thinks about employees. But due to certain upper level Employees think they are the owner of the bank.

Dislikes

Seniors.

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Kancheepuram

Full Time

Operations Department

3.0

updated on 18 Jan 2025

Likes

Bank is good but working people’s are not qualify to work at bank poor environment poor culture not knowlegeable BM and BOMs

Dislikes

Working environment are very poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Utkarsh Small Finance Bank Customer Service Officer Reviews based on locations

Customer Service Officer in Siliguri

Full Time

Finance Department

3.0

updated on 07 Aug 2024

Likes

Good Organization and All Saturday and Sunday Holiday and Work life Balance

Dislikes

Company Culture is Good but Reporting boss behavior is too bad and harassment me for mentally

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in New Delhi

Full Time

Voice / Blended Department

1.0

updated on 02 Jul 2024

Likes

Nothing

Dislikes

No work life balance they don't have branch closing timing. While working with this bank i have reached my home at 12 pm most of time

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Officer in New Delhi

Full Time

Customer Success, Service & Operations - Other Department

4.0

updated on 28 Apr 2024

Likes

Very good company for learning Ground level Staff is very supportive Sales pressure is not too much Job security is good Good environment

Dislikes

HR deptt. is not supportive Senior level managment not supportive

Customer Service Officer in Jabalpur

Full Time

Customer Success Department

3.0

updated on 13 Jun 2025

Likes

Full time permanent secure job

Dislikes

Timing issue and low salary Leave issue

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

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Day to Day Office

thandichai

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KPMG India

Why Male Victims of Female Harassment Are Ignored

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HQ - Varanasi,Uttar Pradesh, India

Banking

10k-50k Employees (India)

Public

Financial Services

People also ask about Utkarsh Small Finance Bank's Customer Service Officers

Is Utkarsh Small Finance Bank a good place to work for Customer Service Officers?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 274 employee reviews, it's clear that most customer service officers have an average experience working at Utkarsh Small Finance Bank. Job Security holds the highest rating at 3.5, while work-life balance is rated the lowest amongst all factors at 3.0. Read reviews about job security and work-life balance on AmbitionBox.

Does Utkarsh Small Finance Bank pay their Customer Service Officers well?

According to AmbitionBox reviews, Utkarsh Small Finance Bank customer service officers rate their salary and benefits at 3.1 out of 5, based on 274 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Utkarsh Small Finance Bank's customer service officers salaries here and to read reviews specifically about salary and benefits at Utkarsh Small Finance Bank for customer service officers, click here .

How is the work culture at Utkarsh Small Finance Bank for Customer Service Officers?

Work culture at Utkarsh Small Finance Bank for customer service officers is rated 3.2 out of 5 by 274 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Utkarsh Small Finance Bank for customer service officers, click here .

How is the job security at Utkarsh Small Finance Bank for Customer Service Officers?

Based on 274 reviews on AmbitionBox, Utkarsh Small Finance Bank's customer service officers rate job security at 3.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Utkarsh Small Finance Bank. To read reviews about job security at Utkarsh Small Finance Bank for customer service officers, click here .

Is work from home available to Customer Service Officers at Utkarsh Small Finance Bank?

According to AmbitionBox, 2% of Utkarsh Small Finance Bank's customer service officers work from home permanently, 98% work from the office, and undefined% follow a hybrid model, based on 35 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

Utkarsh Small Finance Bank Customer Service Officer Reviews by Locations

Utkarsh Small Finance Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 274 Utkarsh Small Finance Bank reviews submitted by Utkarsh Small Finance Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Utkarsh Small Finance Bank is the right company for you. ...