Allianz Services Interview Questions and Answers

Q1. Self Introduction
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Q2. Qualification and experiences
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Q3. How you get to know about allianz
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I learned about Allianz through online research and recommendations from friends in the insurance industry.
• Researched insurance companies online

• Received recommendations from friends in the insurance industry

• Noticed Allianz's presence in the market through advertisements or sponsorships
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Q4. Previous BPO will be a add on if you have any experience
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Q5. How soon you can join allianz
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I can join Allianz within 2 weeks of receiving a formal offer.
• I am currently serving a notice period of 2 weeks at my current job.

• I am available to start immediately after my notice period ends.

• I am excited about the opportunity to join Allianz and contribute to the team.
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Q1. Self introduction
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Q2. About previous company experiences, job role and responsibilities we have performed
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Q3. It will be a friendly conversation just to see how good you can communicate
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Q4. Tell me about any challenging situation you have faced in your previous job and how you handled it
Ans. 
I faced a challenging situation when a customer was unhappy with our service and demanded a refund.
• Remained calm and listened to the customer's concerns

• Apologized for the inconvenience and assured them that their issue would be resolved

• Offered a refund or alternative solution to satisfy the customer

• Followed up with the customer to ensure their satisfaction
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Q5. Tell me about any funny incident which you can recall now
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During a team meeting, a colleague accidentally played a funny video instead of a presentation.
• Colleague mistakenly played a cat video instead of the quarterly report

• Everyone burst out laughing, including the manager

• Colleague was embarrassed but we all had a good laugh about it
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Q6. Any insurance experience will be an add on
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Q7. If you get selected how long you will be with allianz
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I plan to stay with Allianz for the long term, as I am committed to growing with the company and contributing to its success.
• I see myself building a career at Allianz and advancing within the company over the years.

• I am excited about the opportunities for growth and development that Allianz offers.

• I believe in the company's values and vision, and I am eager to be a part of its future success.
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Q8. Next 5 year plan about your future goals
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My next 5-year plan includes advancing to a managerial role, completing a certification program, and enhancing my leadership skills.
• Advance to a managerial role within the customer service department

• Complete a certification program in customer service management

• Enhance leadership skills through training and mentorship opportunities
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Q9. Strength and weakness
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Q10. Passion and area of interest
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Q11. Are you comfortable in night and rotational shift
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Yes, I am comfortable with night and rotational shifts.
• I have previous experience working in night shifts and rotating schedules.

• I am adaptable and can easily adjust my sleep patterns to accommodate different shifts.

• I understand the importance of providing customer service round the clock and am willing to work in shifts to meet customer needs.
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Q12. Do you have any questions for the interviwer
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Q1. Process and technical questions on the first round of interview
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Q2. Second round of interview will be more role based questions and interest on the role explanations
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Q3. Third round of interview will be manager round interview based on attitude and soft skill
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Online english skills assessment. Test had 15 questions-topics ranging from synonyms, sentence order, grammar correction

Q1. Quick chat with HR involving self intro, reason for choosing this job, company etc
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Q1. Why did you choose this company, why this role
Ans. 
I chose this company for its reputation for excellent customer service and growth opportunities. This role aligns with my passion for helping others.
• I have researched the company and found that it has a strong reputation for providing top-notch customer service.

• I am impressed by the company's commitment to employee development and growth opportunities.

• This role allows me to utilize my strong communication and problem-s...read more
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Q1. Basic idea about insurance, enact a mock call
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Q1. Are you looking for a new job??
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Yes, I am actively seeking new opportunities in the sourcing field.
• I am currently exploring new opportunities in sourcing.

• I am open to considering new roles in the sourcing analyst field.

• I am actively networking and applying for sourcing analyst positions.

• I am looking to advance my career in sourcing and am open to new challenges.
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Q2. How many years of experience do you have?
Ans. 
I have 5 years of experience in sourcing and analysis.
• I have worked in sourcing and analysis for 5 years.

• My experience includes managing supplier relationships and analyzing market trends.

• I have successfully negotiated contracts and reduced costs for my company.

• I have a strong understanding of procurement processes and supply chain management.
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Q1. What is your Day to day activities
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As a Sourcing Analyst, my day-to-day activities involve conducting market research, analyzing supplier data, negotiating contracts, and managing relationships with vendors.
• Conducting market research to identify potential suppliers and trends in the industry

• Analyzing supplier data to evaluate performance and identify cost-saving opportunities

• Negotiating contracts with suppliers to secure favorable terms and pricing

• Manag...read more
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Q2. Which all ERP you have worked on
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I have worked on SAP ERP and Oracle ERP
• SAP ERP

• Oracle ERP
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Q1. Scenery based questions
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Q2. Technical question related to process?
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