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Automatic Data Processing (ADP)

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Automatic Data Processing (ADP) Senior Customer Service Representative Interview Questions and Answers

Updated 11 Aug 2025

Automatic Data Processing (ADP) Senior Customer Service Representative Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Aug 2024, where I was asked the following questions.

  • Q1. Could you provide a self-introduction that includes your work experience?
  • Q2. Operations Percentage related questions logical thinking questions Time management.
  • Q3. What is your work experience and knowledge related to ADP?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about you're previous role
Round 2 - One-on-one 

(1 Question)

  • Q1. Previous work experience
Round 3 - Behavioral 

(1 Question)

  • Q1. Tell us about yourself and why do you want to join ADP

Senior Customer Service Representative Interview Questions Asked at Other Companies

Q1. What do you understand by customer service? How would you handel ... read more
Q2. This is a general introductory round where they review your resum ... read more
Q3. Which successful case from Biswajit Sarkar's legal website in Kol ... read more
Q4. What is bsod, Troubleshooting, No Boot,No Post issues??
Q5. How do you think customers can be helped quickly?

Top trending discussions

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Interview Hub
1w (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview Questionnaire 

5 Questions

  • Q1. Questions on Sales cycle and Oracle products like HCM, ERP, EPM and other cloud services
  • Q2. Questions on Current IT Trends
  • Q3. Questions on Financial Analytics (Profitability ratios and financial modeling) and product bench marking approach
  • Q4. Questions on CLoud, IoT, Blockchain Trends and applications across industries
  • Q5. Face to Face questions - Guesstimate and Case Study, 2 subsequent interviews on Case Study with Manager and Director
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Apr 2022. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Healthcare insurance claim
  • Q2. I dnt have any additional questions
  • Q3. When will be interview schedule

Interview Preparation Tips

Interview preparation tips for other job seekers - I have experience into 7 years health care claims insurance
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General knowledge and tricky questions given

Round 3 - Group Discussion 

Discuss a topic in group

Round 4 - One-on-one 

(2 Questions)

  • Q1. Question related to subject
  • Q2. Question related to intelligence
Round 5 - HR 

(2 Questions)

  • Q1. Discussion on salary
  • Q2. Discussion on other company norms

Interview Preparation Tips

Interview preparation tips for other job seekers - Not easy to get selected... have to prepare good
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

There is no response

Round 2 - HR 

(2 Questions)

  • Q1. About your graduation
  • Q2. Telling me that

Automatic Data Processing (ADP) HR Interview Questions

57 questions and answers

Q. Why do you want to work as a customer executive?
Q. What factors contribute to your unique qualifications or skills?
Q. Can you describe your experience with your previous company?

I applied via LinkedIn and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is embedded c and how is it different from normal c
  • Ans. 

    Embedded C is a variant of C programming language used for programming embedded systems.

    • Embedded C is used for programming microcontrollers, sensors, and other embedded systems.

    • It has limited resources and memory, so it requires efficient coding.

    • It has specific libraries and functions for hardware control.

    • Normal C is used for general-purpose programming and has no specific hardware dependencies.

    • Embedded C is compiled u...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer confidently and prepare well on basic

Skills evaluated in this interview

Are these interview questions helpful?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. What is your favorite code
  • Ans. 

    My favorite code is the Fibonacci sequence generator.

    • Efficiently generates Fibonacci numbers

    • Uses recursion or iteration

    • Can be implemented in various programming languages

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response
  • Q1. What was your biggest challenge
  • Ans. 

    My biggest challenge was leading a project with tight deadlines and limited resources, which tested my leadership and problem-solving skills.

    • Faced a project with a 3-week deadline and a team of 3 instead of the usual 5.

    • Implemented agile methodologies to streamline processes and improve efficiency.

    • Conducted daily stand-up meetings to ensure clear communication and address issues promptly.

    • Prioritized tasks based on impac...

  • Answered by AI
  • Q2. Linked list reversal

I applied via Company Website and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How does you skills relate to this job
  • Ans. 

    My skills in software engineering align well with this role, emphasizing problem-solving, coding proficiency, and teamwork.

    • Proficient in Java: I have developed multiple applications using Java, including a project that improved data processing speed by 30%.

    • Full Stack Development: I have experience with both front-end and back-end technologies, having built a web application using Spring Boot and React.

    • Problem-Solving S...

  • Answered by AI
  • Q2. Why should we hire you
  • Ans. 

    I bring a unique blend of technical skills, problem-solving abilities, and a passion for innovation that aligns with your team's goals.

    • Strong technical skills: Proficient in languages like Python and Java, demonstrated by developing a full-stack application for a local business.

    • Problem-solving mindset: Successfully optimized an existing algorithm, reducing processing time by 30%, which improved overall system performan...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare and stay confident

Automatic Data Processing (ADP) Interview FAQs

How many rounds are there in Automatic Data Processing (ADP) Senior Customer Service Representative interview?
Automatic Data Processing (ADP) interview process usually has 3 rounds. The most common rounds in the Automatic Data Processing (ADP) interview process are HR, One-on-one Round and Behavioral.
How to prepare for Automatic Data Processing (ADP) Senior Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Automatic Data Processing (ADP). The most common topics and skills that interviewers at Automatic Data Processing (ADP) expect are Customer Service, BPO Voice, International Voice Process, Voice Process and BPO.
What are the top questions asked in Automatic Data Processing (ADP) Senior Customer Service Representative interview?

Some of the top questions asked at the Automatic Data Processing (ADP) Senior Customer Service Representative interview -

  1. What is your work experience and knowledge related to A...read more
  2. Could you provide a self-introduction that includes your work experien...read more
  3. Operations Percentage related questions logical thinking questions Time managem...read more

Tell us how to improve this page.

Overall Interview Experience Rating

4/5

based on 2 interview experiences

Difficulty level

Easy 100%

Duration

Less than 2 weeks 50%
2-4 weeks 50%
View more
49% more than the average Senior Customer Service Representative Salary in India
View more details

Automatic Data Processing (ADP) Senior Customer Service Representative Reviews and Ratings

based on 34 reviews

4.3/5

Rating in categories

4.3

Skill development

4.2

Work-life balance

4.4

Salary

4.6

Job security

4.4

Company culture

4.0

Promotions

4.1

Work satisfaction

Explore 34 Reviews and Ratings
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