AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Dr ITM Interview Questions and Answers
7 Interview questions
The cut off refers to the minimum score or requirement needed to qualify for a certain opportunity or position.
Cut off marks are commonly used in competitive exams to determine eligibility for further rounds.
It can also refer to the deadline for submitting applications or documents.
For example, the cut off for the job application is 60% in the written test.
A customer service executive is responsible for providing assistance and support to customers, ensuring their satisfaction and resolving any issues they may have.
Assisting customers with inquiries, complaints, and requests
Providing product information and guidance
Resolving customer issues and complaints
Handling customer escalations
Processing orders, returns, and refunds
Maintaining customer records and databases
Bui...
Social media refers to online platforms that allow users to create, share, and interact with content and other users.
Social media includes platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can create profiles, share content such as photos and videos, and interact with others through likes, comments, and messages.
Social media is often used for marketing and advertising purposes, as well as ...
To handle 10 centers in one place, establish clear communication channels, implement efficient processes, and utilize technology.
Establish a centralized communication system to ensure effective coordination and information sharing.
Implement standardized processes and procedures across all centers to maintain consistency and streamline operations.
Utilize technology solutions like project management software, CRM sy...
There are two types of attrition - voluntary and involuntary.
Voluntary attrition is when an employee leaves the organization on their own accord.
Involuntary attrition is when an employee is terminated or laid off by the organization.
Voluntary attrition can be further classified into two types - functional and dysfunctional.
Functional attrition is when an employee leaves the organization for a better opportunity or...
Throughput refers to the amount of work completed in a given time period.
It is a measure of productivity and efficiency.
It can be calculated by dividing the amount of work completed by the time taken to complete it.
Examples include the number of products manufactured per hour or the number of calls handled by a call center in a day.
I am proficient in MS Excel and have experience in creating reports.
Proficient in using Excel functions such as VLOOKUP, Pivot Tables, and Macros
Experience in creating reports for sales, finance, and inventory management
Ability to analyze data and present it in a clear and concise manner
Familiarity with data visualization tools such as Tableau and Power BI
Dr ITM Interview Experiences
10 interviews found
Anonymous
I applied via Walk-in and was interviewed in Sep 2021. There was 1 interview round.
(1 Question)
- Q1. How to handle 10 center if your sitting is in one place?
- Ans.
To handle 10 centers in one place, establish clear communication channels, implement efficient processes, and utilize technology.
Establish a centralized communication system to ensure effective coordination and information sharing.
Implement standardized processes and procedures across all centers to maintain consistency and streamline operations.
Utilize technology solutions like project management software, CRM systems...
Interview Preparation Tips
Bange Media
(4 Questions)
- Q1. Why left last job
- Q2. What is your future career goals.
- Q3. What you will do for our company.
- Q4. In which project you worked.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Jun 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself briefly
- Q2. Why are you join BPO
(3 Questions)
- Q1. Listening, speaking, writing
- Q2. Totally depends on pc
- Q3. Any topic like as speak 1 minutes on social media
Rohit Kumar
(4 Questions)
- Q1. About global warming
- Q2. Home town or any topic
- Q3. Why are you here means in BPO
- Ans.
I am here in BPO because I believe it offers a dynamic and challenging work environment where I can utilize my communication and problem-solving skills.
I am here in BPO because I enjoy interacting with people and providing excellent customer service.
BPO offers opportunities for personal and professional growth.
I am motivated by the fast-paced nature of the BPO industry.
I have a passion for problem-solving and finding e...
- Q4. Vrrsant round need 3 marks
Interview Preparation Tips
Easy interview round and training feculty
Begner English speaking also will be selected.
No need to hesitate during interview its a very good work place HR and operation are very supportive.
All the best 👍
Selected
I applied via Walk-in and was interviewed before Feb 2022. There were 4 interview rounds.
(3 Questions)
- Q1. Tell me about yourself.
- Ans. Your name, education qualification, your experience if you have any,your strength, your goals, achivements,
- Q2. Tell me something about your city?
- Q3. Role of customer executive?
- Ans.
A customer service executive is responsible for providing assistance and support to customers, ensuring their satisfaction and resolving any issues they may have.
Assisting customers with inquiries, complaints, and requests
Providing product information and guidance
Resolving customer issues and complaints
Handling customer escalations
Processing orders, returns, and refunds
Maintaining customer records and databases
Building...
Write a paragraph on any topic.eg: your city,your last birthday,your holiday,how you spend your pocket money
(2 Questions)
- Q1. Client test online 1 about yourself
- Ans. Your name, education qualification, your experience if you have any,your strength, your goals, achivements,
- Q2. Online typing test. Your speed,your skills
- Ans. They will check your typing speed,your acuracy,you should have 15-20 wpm
Interview Preparation Tips
- Good communication skills
(2 Questions)
- Q1. HR ask simple question what about your self and your previous and current experience
- Q2. After that manager round and they will ask SLA, shrinkage, attraction, kpi, kra
Interview Preparation Tips
Selected
I applied via Internshala and was interviewed before Jul 2023. There were 2 interview rounds.
They gave me the question
(2 Questions)
- Q1. What is the cut off?
- Ans.
The cut off refers to the minimum score or requirement needed to qualify for a certain opportunity or position.
Cut off marks are commonly used in competitive exams to determine eligibility for further rounds.
It can also refer to the deadline for submitting applications or documents.
For example, the cut off for the job application is 60% in the written test.
- Q2. How do you prepare eligibility criteria for any exam?
Interview Preparation Tips
Devendra Chauhan
(2 Questions)
- Q1. HR asks some basic questions in english like your introduction etc.
- Q2. What do you know about social media?
- Ans.
Social media refers to online platforms that allow users to create, share, and interact with content and other users.
Social media includes platforms such as Facebook, Twitter, Instagram, LinkedIn, and TikTok.
Users can create profiles, share content such as photos and videos, and interact with others through likes, comments, and messages.
Social media is often used for marketing and advertising purposes, as well as for p...
Interview Preparation Tips
I applied via Referral and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. How much overall BPO experience you have?
- Q2. How good in ms excel or reporting?
- Ans.
I am proficient in MS Excel and have experience in creating reports.
Proficient in using Excel functions such as VLOOKUP, Pivot Tables, and Macros
Experience in creating reports for sales, finance, and inventory management
Ability to analyze data and present it in a clear and concise manner
Familiarity with data visualization tools such as Tableau and Power BI
Interview Preparation Tips
Most of things i had covered in resume, So my interview was overall good as expected.
Well as i observed, if you have skills then no one can stop you to get a good job.
Make yourself skilled as per current market need.
I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. How many types of attrition is there?
- Ans.
There are two types of attrition - voluntary and involuntary.
Voluntary attrition is when an employee leaves the organization on their own accord.
Involuntary attrition is when an employee is terminated or laid off by the organization.
Voluntary attrition can be further classified into two types - functional and dysfunctional.
Functional attrition is when an employee leaves the organization for a better opportunity or care...
- Q2. What is throughput?
- Ans.
Throughput refers to the amount of work completed in a given time period.
It is a measure of productivity and efficiency.
It can be calculated by dividing the amount of work completed by the time taken to complete it.
Examples include the number of products manufactured per hour or the number of calls handled by a call center in a day.
Interview Preparation Tips
Skills evaluated in this interview
Top trending discussions
Dr ITM Interview FAQs
Tell us how to improve this page.
Dr ITM Interviews By Designations
- Dr ITM Team Lead Interview Questions
- Dr ITM Process Trainer Interview Questions
- Dr ITM Customer Support Executive Interview Questions
- Dr ITM Customer Care Executive Interview Questions
- Dr ITM Assistant Manager Interview Questions
- Dr ITM Content Writer Interview Questions
- Dr ITM BPO Executive Interview Questions
- Dr ITM Customer Service Executive Interview Questions
- Show more
Interview Questions for Popular Designations
Overall Interview Experience Rating
based on 8 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
Dr ITM Reviews and Ratings
based on 163 reviews
Rating in categories
|
Customer Care Executive
34
salaries
|  ₹1 L/yr - ₹5 L/yr |
|
Team Lead
26
salaries
| ₹2 L/yr - ₹4.5 L/yr |
|
Assistant Manager
9
salaries
| ₹3.6 L/yr - ₹5 L/yr |
|
Cce Executive
7
salaries
| ₹1.3 L/yr - ₹2.4 L/yr |
|
Trainer
7
salaries
| ₹1.8 L/yr - ₹2.6 L/yr |
Athena BPO
HRH Next Services
Data Entry
Metriqe Solutions
- Home >
- Interviews >
- Dr ITM Interview Questions
