AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Flipkart
Compare
Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards
Filter interviews by
Flipkart Customer Support Executive Interview Questions and Answers
7 Interview questions
Customer service is the support and assistance provided to customers before, during, and after purchasing products or services.
Involves addressing customer inquiries and resolving issues promptly.
Example: A customer calls to ask about a product warranty, and the representative provides clear information.
Focuses on building relationships and ensuring customer satisfaction.
Example: Following up with a customer after...
Customer satisfaction measures how products or services meet or exceed customer expectations, influencing loyalty and business success.
It reflects the customer's overall experience with a brand.
High satisfaction leads to repeat business and referrals.
Example: A customer satisfied with timely delivery is likely to order again.
Surveys and feedback tools are often used to gauge satisfaction levels.
Example: Net Promot...
Yes, I have experience in customer support, having worked in various roles that enhanced my communication and problem-solving skills.
Worked as a customer support representative for 2 years at XYZ Company, handling over 50 calls daily.
Resolved customer complaints efficiently, achieving a satisfaction rate of 95%.
Trained new team members on effective communication and conflict resolution strategies.
Utilized CRM soft...
I expect a salary that reflects my skills and experience, while also considering industry standards and company budget.
Research industry standards: For example, similar roles in my area typically offer between $40,000 and $50,000.
Consider my experience: With over 3 years in customer support, I bring valuable skills that enhance team performance.
Flexibility: I am open to discussing a salary range that aligns with t...
BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.
BPO services include customer support, technical support, data entry, and back-office operations.
BPO companies are often located in countries with lower labor costs, such as India and the Philippines.
BPO can help companies save money and improve efficiency by allowing them to focus on their co...
Inbound calls are received by the company, while outbound calls are made by the company.
Inbound calls are from customers or clients to the company.
Outbound calls are from the company to customers or clients.
Inbound calls are usually related to customer support or sales.
Outbound calls are usually related to sales or marketing.
Examples of inbound calls include customer inquiries, complaints, and support requests.
Exa...
Flipkart HR Interview Questions
Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of securities.
Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors.
Investors can buy units of mutual funds, which represent a portion of the holdings of the fund.
Mutual funds offer diversification, liquidity, and professional management to inve...
Flipkart Customer Support Executive Interview Experiences
19 interviews found
Anonymous
Selected
I appeared for an interview in Jun 2025, where I was asked the following questions.
- Q1. Tell me about yourself
- Q2. What about flipkart company
- Q3. What purpose to our company join
- Q4. What is a customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after purchasing products or services.
Involves addressing customer inquiries and resolving issues promptly.
Example: A customer calls to ask about a product warranty, and the representative provides clear information.
Focuses on building relationships and ensuring customer satisfaction.
Example: Following up with a customer after a pu...
Interview Preparation Tips
- Q1. Self introduction for experience
- Q2. What’s your expectations
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(4 Questions)
- Q1. Please response your this job interview
- Q2. I am ready for this job and opportunity
- Q3. Please reply me
- Q4. Kya interview mein Ghar se hi de sakte ho
Interview Preparation Tips
- Online phone par
- I am ready for interview online
I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is mutual funds
- Ans.
Mutual funds are investment vehicles that pool money from multiple investors to invest in a diversified portfolio of securities.
Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors.
Investors can buy units of mutual funds, which represent a portion of the holdings of the fund.
Mutual funds offer diversification, liquidity, and professional management to investors...
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Why do you want to join BPO
- Q2. What is customer satisfaction
- Ans.
Customer satisfaction measures how products or services meet or exceed customer expectations, influencing loyalty and business success.
It reflects the customer's overall experience with a brand.
High satisfaction leads to repeat business and referrals.
Example: A customer satisfied with timely delivery is likely to order again.
Surveys and feedback tools are often used to gauge satisfaction levels.
Example: Net Promoter Sc...
- Q3. Speak about your bad experience with customer
Selected
I applied via Naukri.com and was interviewed in Jan 2023. There were 2 interview rounds.
(3 Questions)
- Q1. What your name and tell me somthing about your self?
- Ans. My name is BabyshaliniRanjit ,I From in Tamilnadu I complete 12th.
- Q2. What is last book your ead and who was the author?
- Ans. I read in Islamic book .and the authet of the book is Murtaza Muthari.
- Q3. Tell me something about ur state?
- Ans. I live in Agra it very beautiful place and there aer mant good place to visit Taj Maher, Red Fort, Dayalbagh.etc.
(2 Questions)
- Q1. What do kno about the BPO
- Ans. Business process outsourcing (BPO)is a business practice in whice an organization contracts with an external service provider perfrom an essential business function or task.
- Q2. Tell me somthing about Yourself in hind ?
- Ans. Mera naam abc hai .Mai Srinager Jammu and Kashmir mairehit hu.Aur meri hobby badminton Khelna hai aur books pdna.
Interview Preparation Tips
Selected
I applied via Newspaper Ad and was interviewed in Mar 2023. There were 3 interview rounds.
General knowledge and my study orientation
(5 Questions)
- Q1. What my self description
- Q2. What my experience
- Q3. I am self motivated person and postive thinker
- Q4. Operations theatres designer 1year
- Q5. Business developments executive 1year
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.
(7 Questions)
- Q1. Introduction kya hai
- Ans.
Introduction is a way to present oneself, highlighting key aspects like name, background, and purpose in a concise manner.
Start with your name and a greeting, e.g., 'Hello, my name is John Doe.'
Mention your educational background, e.g., 'I graduated with a degree in Business Administration.'
Share relevant work experience, e.g., 'I have worked in customer support for over three years.'
Highlight your skills, e.g., 'I am ...
- Q2. Kya main kya kya karna padta hai
- Q3. Pahle aapane Aisi Koi job Ghar Baithe ki hai ya nahin
- Q4. Experience hai ya nahi
- Ans.
Yes, I have experience in customer support, having worked in various roles that enhanced my communication and problem-solving skills.
Worked as a customer support representative for 2 years at XYZ Company, handling over 50 calls daily.
Resolved customer complaints efficiently, achieving a satisfaction rate of 95%.
Trained new team members on effective communication and conflict resolution strategies.
Utilized CRM software ...
- Q5. Salary Kya Lena Pasand Karenge
- Ans.
I am looking for a competitive salary that reflects my skills and experience, ideally in the range of X to Y.
I believe a salary between X and Y would be fair based on my experience.
For example, my previous role offered Z, which I found satisfactory.
I am open to discussing benefits and bonuses as part of the overall compensation package.
- Q6. Customer ke sath deal karna proper tarike se
- Ans. Customer ke kharab Hue product ke milane se customer ki narajagi ko Dur karna Hamari duty
- Q7. Ghar per rahakar hi job is better
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Nov 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Why did you select this company? What type of work you are expecting? Qualification Gender Hobbies Intrests
- Ans. I selected this because it is work from home and i heard very positively about this company
- Q2. Why are you interested in this job
- Ans. I m basically a house wife, so i prefer doing this as it provides work from home
- Q3. What is your qualification
Interview Preparation Tips
- Tellecaller
I applied via Company Website
What should be the actual age to get a job ?
I have been working to this company ___ 5 years.
(a) from (b) since (c) for (d) by
(4 Questions)
- Q1. What is your greatest achievement in life ?
- Q2. If any company offer you that they will provide much salary, so what you will do ?
- Q3. Tell about this company ?
- Q4. What are the quality required for this job ?
Interview Preparation Tips
Top trending discussions
Flipkart Interview FAQs
The duration of Flipkart Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
Flipkart Interviews By Designations
- Flipkart Data Entry Operator Interview Questions
- Flipkart Operations Executive Interview Questions
- Flipkart Senior Executive Interview Questions
- Flipkart Team Lead Interview Questions
- Flipkart Software Developer Interview Questions
- Flipkart Executive Interview Questions
- Flipkart Graduate Trainee Interview Questions
- Flipkart Assistant Manager Interview Questions
- Show more
Interview Questions for Popular Designations
- Sales Executive Interview Questions
- Senior Executive Interview Questions
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Associate Interview Questions
- Telecalling Executive Interview Questions
- Senior Customer Service Executive Interview Questions
- Show more
Overall Interview Experience Rating
based on 8 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
Flipkart Customer Support Executive Reviews and Ratings
based on 69 reviews
Rating in categories
|
Senior Executive
2.9k
salaries
|  ₹4 L/yr - ₹8 L/yr |
|
Team Lead
2.1k
salaries
| ₹3.5 L/yr - ₹8 L/yr |
|
Operations Executive
1.9k
salaries
| ₹2.2 L/yr - ₹6.4 L/yr |
|
Assistant Manager
1.8k
salaries
| ₹10 L/yr - ₹18 L/yr |
|
Executive
1.4k
salaries
| ₹2.2 L/yr - ₹7 L/yr |
Amazon
Myntra
Snapdeal
Meesho
- Home >
- Interviews >
- Flipkart Interview Questions
