IntouchCX Process Trainer Interview Questions and Answers

Q1. Self-introduction requested to assess my communication skills
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Q2. Basic computer knowledge questions were asked during the interview, specifically regarding Excel, PowerPoint, Microsoft Word, and computer programs such as Outlook?
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Presentation round virtual taken by client

Q1. With training manager, or VP training
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Q2. How do you control attrition in the batch
Ans. 
To control attrition in the batch, focus on effective onboarding, providing growth opportunities, fostering a positive work environment, and implementing retention strategies.
• Implement a comprehensive onboarding process to ensure new hires feel supported and engaged from the start.

• Offer growth opportunities such as training programs, skill development workshops, and career advancement paths.

• Create a positive work envir...read more
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Group discussion with other trainers and TLs

Q1. Tell me about yourself?
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Q2. Why do you prefer this job?
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Q3. Speak about this topic
Ans. 
The topic is effective communication in the workplace.
• Effective communication is crucial for a productive workplace.

• It involves active listening, clear messaging, and feedback.

• Examples include team meetings, one-on-one conversations, and email communication.

• Barriers to effective communication include language barriers, cultural differences, and distractions.

• Training and practice can improve communication skills.
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Q4. What are your future expectations?
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Q5. When can you join if you are given the opportunity?
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Q6. Are you comfortable in working rotational shifts?
Ans. 
Yes, I am comfortable working rotational shifts as I understand their importance in maintaining operational efficiency.
• Adaptability: I have previously worked in roles that required me to adjust my schedule frequently.

• Team Collaboration: Working shifts allows me to collaborate with diverse teams and learn from different perspectives.

• Work-Life Balance: I manage my time effectively to ensure I maintain a healthy work-life...read more
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Q1. Total work experience in BPO and as trainer
Ans. 
I have over 5 years of experience in the BPO sector, with 3 years dedicated to training roles.
• 5 years of experience in BPO, working in customer service and technical support.

• 3 years as a trainer, focusing on onboarding new employees and enhancing their skills.

• Developed training materials and conducted workshops that improved team performance by 20%.

• Experience in both voice and non-voice processes, adapting training met...read more
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Q2. What is your salary expectation
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Q3. Are you comfortable with working from office
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Q1. Tell me your roles and responsibilities?
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Q2. What is the formula of throughput
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Q3. What is TNI and TNA
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Q1. Explain the attrition management process,
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Q2. Explain the training methodology
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Q3. How to achieve the OJT performance
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Q4. During classroom training how can you manage the shrinkage
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Q1. About me work experience
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Q2. Why you want to join TP
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Q3. Experience and topic TNA TNI
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Q1. 5 Best quality of the trainer
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Q2. How will you handle a agent who have casual attitude
Ans. 
Addressing a casual attitude in an agent requires understanding, communication, and structured feedback to encourage professionalism.
• 1. Initiate a one-on-one conversation to understand the root cause of their casual attitude.

• 2. Provide specific examples of behaviors that are perceived as casual, such as missed deadlines or lack of engagement in team meetings.

• 3. Set clear expectations regarding professionalism and perfo...read more
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Q1. Tell me about yourself
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Q1. What are the roles and responsibilities of a Trainer?
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Q2. What methodology do you use for training associates?
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To screen knowledge about Anatomy & Physiology

Q1. Questions related to domain, coding scenarios, guidelines, etc.,
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Q2. Basic medical terms, anatomical terminologies.
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Q3. Education with job profile will be discussed...
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Q1. Interview results, salary discussion, telling about company policies in general.
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